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Unable to verify vendor license

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  • jchong_hk
    started a topic Unable to verify vendor license

    Unable to verify vendor license

    Hi,

    I'm using NT version 7.0.1000.37 on Windows 8.1 Pro and for some reasons, Windows restarted by itself while I was using NT7 last night.

    After system restart, I got the message "Unable to verify vendor license" and after contacting vendor, they said their system is working fine as other clients has no problems.

    Please help to resolve this issue. Thanks.


    Regards,
    Jeffery Chong
    Attached Files

  • NinjaTrader_ChrisSch
    replied
    Hello jchong_hk,

    Thank you for your note.

    I see that you're running an older version of NinjaTrader 7. The newer version contains many critical updates to the database. Please update NinjaTrader 7 and reset your instruments:

    First, to update NinjaTrader, please follow the steps below:
    • First get your license key from NinjaTrader under Help> License Key then exit NinjaTrader
    • Click on the link: http://ninjatrader.com/PlatformDirect
    • Enter your license key and press Submit
    • Select 'NinjaTrader 7'
    • Select 'Download'
    • Critical: Before running the installer, ensure NinjaTrader is closed.
    Lastly, to reset your instruments, please follow the steps below:
    • Disconnect from your data feed: NinjaTrader Control Center> File> Disconnect> Select your data feed
    • Reset your Instruments: NinjaTrader Control Center> Tools> Options> Data tab> Reset Instruments>OK
    • Restart NinjaTrader> Connect (NinjaTrader Control Center> File> Connect> Select your connection
    Let us know if the issue persists.

    Leave a comment:

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