thanks for your help
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problem with demo ninjatrader8
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problem with demo ninjatrader8
hello i am trying ninja 8 with continuum demo, so when i click on ninjatrader it gives me cant connect to servers (my firewall is down) and when i enter my user name and passwords it says please upgrade to a lease or lifetime licence to unlock this feature
thanks for your helpTags: None
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Hello losfer,
Thank you for your post.
Please send me your log and trace files along with your log and trace files and a link to this forum post so that I may look into what occurred
You can do this by going to the Control Center-> Help-> Email Support
Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.
We look forward to assisting further.Eric B.NinjaTrader Customer Service
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Hello losfer,
Thank you for your note.
To troubleshoot the connection issues, I recommend the following steps. Test after each step to see if the issue is resolved:- Restart NinjaTrader
- Restart your modem and (if applicable) router
- Restart your PC
- Clear your DNS - Open the Command Prompt and run this command: ipconfig /flushdns
- If you are not already and the option is available to you, connect to the internet using an ethernet cable. Wireless connections are significantly more unreliable.
- Ensure exceptions have been added into any firewall/antivirus/backup programs for the (My) Documents/NinjaTrader 8 folder.
- If the above steps do not help, contact your ISP and let them know you are experiencing a highly unstable connection. An issue of connectivity may exist on their end.
Spencer F.NinjaTrader Customer Service
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