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Instrument issue ES series

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    Instrument issue ES series

    Hello,

    I'm trading ES via Rithmic. Today I went from December 2017 futures 12-17 (ESZ17) to March 2018, 03-18, ESH18.

    I can enter a position. All goes fine. Executed as ES 03-18. But Rithmic fires back an open position as 03-08. From that moment I'm trading blind, as Ninjatrader doesn't has this instrument, not does the positions tab shows the P&L. Only that there is an open position 03-08. Can't do anything from there, accept to open R|Trader and handle open positions from there.

    Anyone any idea. I'm out of options. Thanks in advance.

    Francis

    #2
    Hello,

    Thank you for your post.

    It sounds like the item you are experiencing is due to using an outdated version of NinjaTrader.

    Please follow the steps below to upgrade to the latest version of NinjaTrader.

    First, to upgrade NinjaTrader, please follow the steps below:

    First get your license key from NinjaTrader under Help> License Key then exit NinjaTrader
    Click on the link: http://ninjatrader.com/PlatformDirect
    Enter your license key and press Submit
    Select 'NinjaTrader 7 or 8'
    Select 'Download'
    Critical: Before running the installer, ensure NinjaTrader is closed.

    Once the upgrade has been completed please let me know if you continue to experience the same.
    Dennis E.NinjaTrader Customer Service

    Comment


      #3
      Thanks Dennis for the quick response.

      Can't download a new version. Error pop up after downloading setup and trying to run. 'Failed to download Ninjatrader'. Also a known error?

      Cheers,
      Francis

      Comment


        #4
        Hello,

        Thank you for your post.

        Please write into [email protected] and I will address this item. Please put ATTN Dennis with a brief description of the error message and I will respond right away.

        I look forward to resolving this item.
        Dennis E.NinjaTrader Customer Service

        Comment


          #5
          Done. Thanks again!

          Comment

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