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BitCoin (CME) on NT7 - No Data on Chart

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    BitCoin (CME) on NT7 - No Data on Chart

    Im using Ninjatrader 7 (Demo Account) and having problems loading BTC

    Ive done the following:
    Reset Instruments
    Added BTC 01-18 to Instruments
    Changed BRR to BTC

    But get no data showing on chart for BTC 01-18

    Does anyone know how I fix this issue?
    Thanks

    Steve

    #2
    Hello Steve,

    Thank you for your post.

    The easiest way to do this would be to Uninstall NinjaTrader 7 and reinstall the latest updated version of NinjaTrader 7. The newest version contains updates including the correct symbol mapping for BTC.

    I would advise that you upgrade and then reset the instruments as a troubleshooter.

    First, to upgrade NinjaTrader, please follow the steps below:

    First get your license key from NinjaTrader under Help> License Key then exit NinjaTrader
    Go to the Control Panel and Uninstall NinjaTrader 7
    Click on the link: http://ninjatrader.com/PlatformDirect
    Enter your license key and press Submit
    Select 'NinjaTrader 7'
    Select 'Download'
    Critical: Before running the installer, ensure NinjaTrader is closed.
    Lastly, to reset your instruments, please follow the steps below:

    Disconnect from your data feed: NinjaTrader Control Center> File> Disconnect> Select your data feed
    Reset your Instruments: NinjaTrader Control Center> Tools> Options> Data tab> Reset Instruments>OK
    Restart NinjaTrader> Connect (NinjaTrader Control Center> File> Connect> Select your connection
    Please let me know if you continue to experience the same.
    Dennis E.NinjaTrader Customer Service

    Comment


      #3
      Now working fine.
      Thanks Dennis.

      Comment


        #4
        Does anybody know if we can see Bitcoin Futures with IQfeed data?

        thanks in advance

        Comment


          #5
          Hello cheva282,

          Thank you for your post.

          I have tested our our test IQFeed Connection and was able to receive live data however you may want to follow up with your Data Provider to ensure that you are able to receive that data.

          Please let me me know if I may be of any further assistance.
          Dennis E.NinjaTrader Customer Service

          Comment


            #6
            Hi Dennis,

            I have just realised that the data on my BTC chart only updates AFTER I 'reload all historical data'.
            Is there a setting I need to check/change so that the data uploads in real time. Thanks.

            steve

            Comment


              #7
              Hello Steve,

              Thank you for you post.

              Depending on your Data Provider/Brokerage you may need an additional enablement to receive real time live data for Bitcoin.

              I would suggest following up with your Data Provider and or Broker for more information about receiving the live data for Bitcoin.

              Please let me me know if I may be of any further assistance.
              Dennis E.NinjaTrader Customer Service

              Comment


                #8
                Hi Dennis,

                I'm using Ninjatraders demo account ..... which I think is Ninjatrader Continum.

                Comment


                  #9
                  Hello,

                  Thank you for your post.

                  Unfortunately Bitcoin live data will not be included in the Demo account. Historical Data will be available however live data will not be.

                  Please let me me know if I may be of any further assistance.
                  Dennis E.NinjaTrader Customer Service

                  Comment

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