• If this is your first visit, you will have to register before you can post. To view messages, please scroll below and select the forum that you would like to visits. Questions? Be sure to check out the Forum FAQ.

Announcement

Collapse
No announcement yet.

Partner 728x90

Collapse

NT7 - NG 01-19 real time data not updating in chart

Collapse
X
  • Filter
  • Time
  • Show
Clear All
new posts

    NT7 - NG 01-19 real time data not updating in chart

    Since rollover(last week when I had to do a database reset to get the new contracts) NG 01-19 has not been updating. Did refresh history, checked end date etc. It picks up some historical data, but no real-time ticks coming in. Data feed is Continuum.

    Any thoughts on how to resolve this?
    Thank you.

    Tony

    #2
    I suspect that you're using an older version of NinjaTrader 7, or you're using the current version but have not recently reset your instruments.

    What version of NinjaTrader 7 are you using? Please provide the entire version number. This can be found under Help -> About (Example: 7.0.1000.X)

    Do you receive an error on screen? Are there errors on the Log tab of the Control Center? If so, what do these errors report?
    Patrick G.NinjaTrader Customer Service

    Comment


      #3
      Thanks Patrick.
      NT 7 was upgraded to the latest. NT7 64 bit 7.0.1000.39, Instruments reset. NT7 shut down and restarted.
      There is no errors on the screen.
      Just checked the log based on your recommendation and saw "NG 01-19 not enabled for real-time Level 1 quotes". That explains it.
      How can this be resolved? Thanks.

      Tony

      Comment


        #4
        Please clarify - you did an instrument reset already? If so, the only way this message can appear is if you're not enabled for real-time data through your data provider. You'll need to speak with your data provider about receiving real-time NG data.
        Patrick G.NinjaTrader Customer Service

        Comment


          #5
          Yes. The instrument reset was done. Will contact the data provider about NG real-time data. Thanks.
          Tony

          Comment

          Latest Posts

          Collapse

          Topics Statistics Last Post
          Started by jimjoe123, Today, 09:28 PM
          2 responses
          8 views
          0 likes
          Last Post NinjaTrader_ChrisSch  
          Started by 12VMan, Yesterday, 09:29 AM
          2 responses
          21 views
          0 likes
          Last Post Lancer
          by Lancer
           
          Started by tgn55, Today, 09:50 PM
          0 responses
          5 views
          0 likes
          Last Post tgn55
          by tgn55
           
          Started by tgn55, Today, 08:57 PM
          1 response
          4 views
          0 likes
          Last Post NinjaTrader_ChrisSch  
          Started by chartish, Today, 04:43 PM
          2 responses
          11 views
          0 likes
          Last Post chartish  
          Working...
          X