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NT7 - Unable Load Historical Data

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  • Josh2018
    started a topic NT7 - Unable Load Historical Data

    NT7 - Unable Load Historical Data

    Two main issues:
    (1) Right click > Unable to "Reload All Historical Data"
    (2) Chart only load from where NT7 is turn-On


    Have tried:
    - reinstalling, rebuild workspaces,
    - delete cache/ minute/ data/ tick/ workspaces etc
    - NT7 still unable to work properly

    Contacted support:
    - they found access to historical data from FXCM in NT7 is currently unavailable
    - they said NT8 was not affected, very weird
    - they suggested to switch to FXCM native server, so I did

    The results:
    - data load is super slow
    - chart does not work properly
    - by grouping ticks into minutes

    Disappointed that NT7 been keep running into issues lately.
    It was robust and extremely reliable trading tool that I know.
    No history. Cannot reload

  • NinjaTrader_PatrickG
    replied
    We've restored most of the data for the last year on our servers. You can switch back to NinjaTrader's servers now. A full restoration will be completed during this weekend's maintenance.

    Leave a comment:


  • Josh2018
    replied
    As reported, even switch to FXCM native server is flawed.
    Issue remains as I just checked.

    Any idea how soon this issue can be rectified?
    How will NT Support be communicating next?

    Leave a comment:


  • NinjaTrader_PatrickG
    replied
    We understand that this is an unfortunate and frustrating issue currently, however, we are investigating the cause and working to restore service.

    https://ninjatrader.com/Advisories/F...rical-Data-NT7

    Leave a comment:

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