The chart isn't recharged

[ObiWan]

Hi.
The chart (with any instrument) its freeze at the time I connect. The new data is not show until I disconnet and reconnect again. And then freezes again.
I have a demo account, but I tried with fxcm demo connection and with a cqg demo connection with the same result.

[NinjaTrader_PatrickG]

Please answer all of the following questions:

• What version of NinjaTrader 7 are you using? This can be found under Help -> About (Example: 7.0.1000.X)
• Who are you connected to? This is displayed in green on lower left corner of the Control Center window.
• If you're connected to a live brokerage account, who is your broker?
• What instrument (and expiry if applicable) have you selected? For example, ES 03-18, EURUSD, AAPL, etc.
• Do you receive an error on screen? Are there errors on the Log tab of the Control Center? If so, what do these errors report?

[ObiWan]

Hi.
My Ninja version is 7.0.1000.36
At this moment im connected to NinjaTrader FXCM, with a demo account with FXCM.
Im trying with several instrument: EURUSD, XAUUSD, GBPUSD...
And finally im not recived any error message.
Im trying with a CQG demo account. With the same result. The chart charges all the data until the moment that the connect its stablished but no more data is charged from this point.

[NinjaTrader_PatrickG]

The FXCM forex demo should provide real-time data for the instruments you've listed. The CQG futures demo would only provide real-time data for futures instruments like ES 03-18 and CL 02-18.

I see that you're running an older version of NinjaTrader 7. The newer version contains many critical updates to the database.

I would advise that you upgrade and then reset the instruments as a troubleshooter.

First, to upgrade NinjaTrader, please follow the steps below:

• First get your license key from NinjaTrader under Help> License Key then exit NinjaTrader
• Click on the link: http://ninjatrader.com/PlatformDirect
• Enter your license key and press Submit
• Select 'NinjaTrader 7'
• Select 'Download'
• Critical: Before running the installer, ensure NinjaTrader is closed.

Lastly, to reset your instruments, please follow the steps below:

• Disconnect from your data feed: NinjaTrader Control Center> File> Disconnect> Select your data feed
• Reset your Instruments: NinjaTrader Control Center> Tools> Options> Data tab> Reset Instruments>OK
• Restart NinjaTrader> Connect (NinjaTrader Control Center> File> Connect> Select your connection

Please let me know if you continue to experience the same.

[ObiWan]

It works.
Thank you for your time.
Have a nice day.

[ObiWan]

Hi.
The trouble its repeating.
I haven't connect in a couple of months. And now i'm trying with the same results. But this time it's only with a couple of instruments: RTY 03-19 and HG 03-19. All the rest instruments, like GC 02-19 or NQ 03-19 have a normal working.
I tried the steps above, download and install the most recent version of Ninja7 7.0.1000.39, also I reset my instruments and DB. But the chart isn't actualize the candles. I delete the instrument from my Instrument list, and add it again,...

My conection is demo with CQG

[NinjaTrader_PatrickG]

The CQG futures demo provides real-time futures for many of the most popular US futures instruments, however, it doesn't provide real-time data for all futures. RTY and HG are not included in real-time with the CQG demo.

If you'd like real-time data for instruments not included with the CQG demo, you'll need to connect with a live brokerage account with the appropriate data subscriptions, or you could connect a supplemental data feed (Kinetick, for example) if you're not interested in a brokerage account. To learn more about your options, I would recommend that you contact us via email at PlatformSupport[AT]NinjaTrader[DOT]com. If you choose to write in, make sure to include a link to this forum post and a brief description of what you need.

[ObiWan]

Ok.
Thank you. Have a nice day.