• If this is your first visit, you will have to register before you can post. To view messages, please scroll below and select the forum that you would like to visits. Questions? Be sure to check out the Forum FAQ.

Announcement

Collapse
No announcement yet.

Partner 728x90

Collapse

Received position for unknown symbol log error

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    Received position for unknown symbol log error

    Hi,
    When my limit order is hit, NT8 keeps locking up? The error I get in the log tab says (Received position for unkown symbol 'CMENQH9', account 'XXXXXXXXXX'). The X's are my account number. Any help would be appreciated.
    Thanks

    #2
    Hello woodyfox,

    Thank you for writing in.

    This sounds like probably faulty instrument mapping. First, make sure you're on the current version of NinjaTrader 8. Your version number can be found under Help > About. The current version is 8.0.16.3 - if you are not on this version, please upgrade.

    To update NinjaTrader, please follow the steps below.
    • First, copy your license key from NinjaTrader under Help> License Key then exit NinjaTrader
    • Click on the link: http://ninjatrader.com/PlatformDirect
    • Enter your license key and press Submit
    • Select 'NinjaTrader 8'
    • Select 'Download'
    • Critical: Before running the installer, ensure NinjaTrader is closed.
    Once complete, you will also want to reset your instruments to update mappings and expiry information. To reset your instruments, please take the steps below.
    • First, disconnect from any data providers by navigating to the Control Center > Connections menu, and left-click on “disconnect” that appears to the right when hovering your mouse over any active connection
    • Next, reset your instruments by navigating to the Control Center > Tools > Database Management
    • In the Database Management window, under the “Update instruments” section, ensure that “General properties”, "Futures expiries" and “Symbol mappings” options are checked and then click Update
    • Lastly, restart NinjaTrader for the changes to occur
    Please let us know if we may be of further assistance.

    Kate W.NinjaTrader Customer Service

    Comment


      #3
      Thanks Kate.... But unfortunately it still freezes up! I already had the updated version and it was a new install. All three buttons under General properties are checked. Any other suggestions to fix this?

      Comment


        #4
        Hello woodyfox,

        Thank you for your response.

        Please send me your log and trace files so that I may look into what occurred.

        You can do this by going to the Control Center-> Help-> Email Support

        Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

        Please list 'ATTN: Patrick H' in the subject line and reference this thread in the body of the email.

        I look forward to assisting you further.
        Patrick H.NinjaTrader Customer Service

        Comment

        Latest Posts

        Collapse

        Topics Statistics Last Post
        Started by dtl-saw, Today, 09:37 PM
        0 responses
        1 view
        0 likes
        Last Post dtl-saw
        by dtl-saw
         
        Started by StevenNelson, Today, 07:31 PM
        0 responses
        5 views
        0 likes
        Last Post StevenNelson  
        Started by TazoTodua, Today, 03:01 PM
        2 responses
        12 views
        0 likes
        Last Post NinjaTrader_Jesse  
        Started by Mykro, Today, 02:16 PM
        1 response
        15 views
        0 likes
        Last Post NinjaTrader_Jesse  
        Started by tonynt, Today, 02:06 PM
        3 responses
        12 views
        0 likes
        Last Post NinjaTrader_Jesse  
        Working...
        X