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login failed please check your account connection parameters

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    login failed please check your account connection parameters

    hello pleeeeeeeeeeease i want to know what is the problèm on ninjtarader 7
    I CanT CONNECT MY DEMO ACCOUNT ON Rithmic AND CQJ BUT SHE IS WORKING ON NT8 I GET THES PROBLEM


    #2
    Hello gabrielle,

    Thank you for your post.

    Please write in to PlatformSupport(AT)NinjaTrader(DOT)com and reference this forum post with RE: Kate in the subject line. Please attach your Log and Trace files to your email so that I may investigate this matter further. You may follow the steps below to attach those files.
    • Open your NinjaTrader folder under My Documents.
    • Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    • Send the 2 compressed folders as attachments to this email.
    • Once complete, you can delete these compressed folders.
    Thanks in advance; I look forward to further assisting you.
    Kate W.NinjaTrader Customer Service

    Comment


      #3
      OK DEAR I HAVE SEND A EMAIL YESTERDAY BUT I DON'T GET ANY RESPONSE UNTIL NOW and Thank you so much for help

      Comment

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