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Loading Historical Data of $NZDUSD instrument

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    Loading Historical Data of $NZDUSD instrument

    Hello,

    I have a strange problem with loading the historical data from $NZDUSD instrument.
    All the others CFD FXCM instruments loading data without any problem and I have tried more than 30.
    I delete the folders db/cache to reload all the historical data again but the $NZDUSD didn't load anything except the current price.
    The folder of the specific instrument is completely empty without any file.
    My NT7 version is 7.0.1000.38

    #2
    Hello geo9419,

    Thank you for your note.

    Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S 2049239" in the subject line so I may investigate this matter further.
    • Open your NinjaTrader folder under Documents.
    • Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    • Send the 2 compressed folders as attachments to this email.
    • Once complete, you can delete these compressed folders.

    I look forward to your reply.
    Chris Sch.NinjaTrader Customer Service

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