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Partner 728x90

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    I am getting an error in NT 7.37 stating all the instruments "is not enabled for real time level 1 quotes"? It loads the chart but does not stream data?

    I am using the free demo from you guys I think it's CQG

    Thanks

    #2
    Hello geotabs,

    Thank you for your post.

    Glad to assist. To test, please reset your instruments, this will ensure that the internal setting for the instruments are up-to-date with server specifications: Disconnect and go to the Tools menu, select the Options menu item, select the Data tab, and then click on 'Reset Instruments'.

    You will need to close and restart NinjaTrader for the settings to take effect.

    We look forward to assisting further.
    Eric B.NinjaTrader Customer Service

    Comment


      #3
      bar timer disable....

      Hi

      I'm in demo. But the charts loaded and then stops, theres nothing more and there is a message Bar timer disable either you are disconnected or current time is outside session time....

      Comment


        #4
        Hello,
        Thank you for your post.

        Glad to assist. What instrument (and expiry if applicable) have you selected?

        (For a chart) what interval is selected?

        Do you receive an error on screen? Are there errors on the Log tab of the Control Center? If so, what do these errors report?

        We look forward to assisting further.
        Eric B.NinjaTrader Customer Service

        Comment


          #5
          no data

          ES 03-18

          1 Min.

          attached a pic

          no error just time= 00
          Attached Files

          Comment


            #6
            Thank you for your reply.

            I see, the ES is normally enabled on the demo connections. The timer is set to begin after a real-time tick is received during market hours.

            If you still see the same after verifying these items, please write into to PlatformSupport[AT]NinjaTrader[DOT]Com along with your log and trace files and a link to this forum post.


            Please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.

            * Open your NinjaTrader folder under Documents.
            * Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
            * Send the 2 compressed folders as attachments to this email.
            * Once complete, you can delete these compressed folders.
            Eric B.NinjaTrader Customer Service

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