• If this is your first visit, you will have to register before you can post. To view messages, please scroll below and select the forum that you would like to visits. Questions? Be sure to check out the Forum FAQ.

Announcement

Collapse
No announcement yet.

Partner 728x90

Collapse

CQG Connection Error

Collapse
X
  • Filter
  • Time
  • Show
Clear All
new posts

    #16
    Hi,

    after installing the latest NT7 version I have these gaps on the chart
    this is 60min ES

    https://www.screencast.com/t/GTZc3oi9

    Cheers
    Thomas

    Comment


      #17
      Thank you for your reply.

      A reset of your instrument database should resolve this.

      To reset your instruments please follow the steps below.

      Disconnect from your data feed: NinjaTrader Control Center> File> Disconnect> Select your data feed.
      Reset your Instruments: NinjaTrader Control Center> Tools> Options> Data tab> Reset Instruments>OK.
      Restart NinjaTrader> Connect (NinjaTrader Control Center> File> Connect> Select your connection.

      Once reconnected, please right click on the chart and select Reload All Historical Data.

      Please feel free to write in with any additional NinjaTrader items we may assist with.
      Eric B.NinjaTrader Customer Service

      Comment


        #18
        Hi Eric,

        I did that reset already after installing the new NT version, but tried just now again.
        Chart looks the same. The cont. contract doesn't have those gaps

        both charts are using the ETH template

        https://www.screencast.com/t/JXv3RSW3mC

        Comment


          #19
          the last bar of last year got a time stamp of the 1st bar of the new year

          Originally posted by td_910 View Post
          Hi Eric,

          I did that reset already after installing the new NT version, but tried just now again.
          Chart looks the same. The cont. contract doesn't have those gaps

          both charts are using the ETH template

          https://www.screencast.com/t/JXv3RSW3mC

          Comment


            #20
            Thank you for your reply.

            Please write into to PlatformSupport[AT]NinjaTrader[DOT]Com along with your log and trace files and a link to this forum post.


            Please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.

            * Open your NinjaTrader folder under Documents.
            * Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
            * Send the 2 compressed folders as attachments to this email.
            * Once complete, you can delete these compressed folders.
            Eric B.NinjaTrader Customer Service

            Comment

            Latest Posts

            Collapse

            Topics Statistics Last Post
            Started by racehit, Today, 12:50 AM
            0 responses
            3 views
            0 likes
            Last Post racehit
            by racehit
             
            Started by cmarkb, Today, 12:04 AM
            0 responses
            2 views
            0 likes
            Last Post cmarkb
            by cmarkb
             
            Started by supernova0219, Yesterday, 07:48 PM
            0 responses
            6 views
            0 likes
            Last Post supernova0219  
            Started by qwfxny, Yesterday, 07:20 PM
            0 responses
            7 views
            0 likes
            Last Post qwfxny
            by qwfxny
             
            Started by bouncetherubble, Yesterday, 04:48 PM
            0 responses
            5 views
            0 likes
            Last Post bouncetherubble  
            Working...
            X