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Not loading market data

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    Not loading market data

    Hello, I was trying to connect to my market data service in demo version of Ninjatrader 7 but without any success.
    Login failed: network connection to the order routing system is unavailable is the error.
    I tried restart Ninjatrader, restarted my wifi router, cleared DNS and disabled my antivirus but nothing helped.
    Thank you for your help

    Petr

    #2
    This is typically a symptom of using an older and unsupported version of NinjaTrader. What version of NinjaTrader 7 are you using? Please provide the entire version number. This can be found under Help -> About (Example: 7.0.1000.X)
    Patrick G.NinjaTrader Customer Service

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      #3
      NinjaTrader 7.0.1000.31 is my version Patrick.

      Comment


        #4

        You're running an older and unsupported version of NinjaTrader 7. The newer version contains many critical updates to the database. Please update NinjaTrader 7 and reset your instruments:

        First, to update NinjaTrader, please follow the steps below:
        • First get your license key from NinjaTrader under Help> License Key then exit NinjaTrader
        • Click on the link: http://ninjatrader.com/PlatformDirect
        • Enter your license key and press Submit
        • Select 'NinjaTrader 7'
        • Select 'Download'
        • Critical: Before running the installer, ensure NinjaTrader is closed.

        Lastly, to reset your instruments, please follow the steps below:
        • Disconnect from your data feed: NinjaTrader Control Center> File> Disconnect> Select your data feed
        • Reset your Instruments: NinjaTrader Control Center> Tools> Options> Data tab> Reset Instruments>OK
        • Restart NinjaTrader> Connect (NinjaTrader Control Center> File> Connect> Select your connection
        Patrick G.NinjaTrader Customer Service

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          #5
          Thank you very much for your help Patrick. Everything goes perfectly again. Have a nice day

          Petr

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