• If this is your first visit, you will have to register before you can post. To view messages, please scroll below and select the forum that you would like to visits. Questions? Be sure to check out the Forum FAQ.

Announcement

Collapse
No announcement yet.

Partner 728x90

Collapse

Not loading market data

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    Not loading market data

    Hello, I was trying to connect to my market data service in demo version of Ninjatrader 7 but without any success.
    Login failed: network connection to the order routing system is unavailable is the error.
    I tried restart Ninjatrader, restarted my wifi router, cleared DNS and disabled my antivirus but nothing helped.
    Thank you for your help

    Petr

    #2
    This is typically a symptom of using an older and unsupported version of NinjaTrader. What version of NinjaTrader 7 are you using? Please provide the entire version number. This can be found under Help -> About (Example: 7.0.1000.X)
    Patrick G.NinjaTrader Customer Service

    Comment


      #3
      NinjaTrader 7.0.1000.31 is my version Patrick.

      Comment


        #4

        You're running an older and unsupported version of NinjaTrader 7. The newer version contains many critical updates to the database. Please update NinjaTrader 7 and reset your instruments:

        First, to update NinjaTrader, please follow the steps below:
        • First get your license key from NinjaTrader under Help> License Key then exit NinjaTrader
        • Click on the link: http://ninjatrader.com/PlatformDirect
        • Enter your license key and press Submit
        • Select 'NinjaTrader 7'
        • Select 'Download'
        • Critical: Before running the installer, ensure NinjaTrader is closed.

        Lastly, to reset your instruments, please follow the steps below:
        • Disconnect from your data feed: NinjaTrader Control Center> File> Disconnect> Select your data feed
        • Reset your Instruments: NinjaTrader Control Center> Tools> Options> Data tab> Reset Instruments>OK
        • Restart NinjaTrader> Connect (NinjaTrader Control Center> File> Connect> Select your connection
        Patrick G.NinjaTrader Customer Service

        Comment


          #5
          Thank you very much for your help Patrick. Everything goes perfectly again. Have a nice day

          Petr

          Comment

          Latest Posts

          Collapse

          Topics Statistics Last Post
          Started by kujista, Today, 06:14 AM
          0 responses
          1 view
          0 likes
          Last Post kujista
          by kujista
           
          Started by faisamtrader, Yesterday, 10:03 PM
          2 responses
          12 views
          0 likes
          Last Post faisamtrader  
          Started by akuntysh, Today, 04:56 AM
          0 responses
          3 views
          0 likes
          Last Post akuntysh  
          Started by YevhenShynkarenko, Today, 02:55 AM
          0 responses
          42 views
          0 likes
          Last Post YevhenShynkarenko  
          Started by pjsmith, Today, 02:20 AM
          1 response
          13 views
          0 likes
          Last Post NinjaTrader_ChrisSch  
          Working...
          X