Not loading market data

[draczech4]

Hello, I was trying to connect to my market data service in demo version of Ninjatrader 7 but without any success.
Login failed: network connection to the order routing system is unavailable is the error.
I tried restart Ninjatrader, restarted my wifi router, cleared DNS and disabled my antivirus but nothing helped.
Thank you for your help

Petr

[NinjaTrader_PatrickG]

This is typically a symptom of using an older and unsupported version of NinjaTrader. What version of NinjaTrader 7 are you using? Please provide the entire version number. This can be found under Help -> About (Example: 7.0.1000.X)

[draczech4]

NinjaTrader 7.0.1000.31 is my version Patrick.

[NinjaTrader_PatrickG]

You're running an older and unsupported version of NinjaTrader 7. The newer version contains many critical updates to the database. Please update NinjaTrader 7 and reset your instruments:

First, to update NinjaTrader, please follow the steps below:

• First get your license key from NinjaTrader under Help> License Key then exit NinjaTrader
• Click on the link: http://ninjatrader.com/PlatformDirect
• Enter your license key and press Submit
• Select 'NinjaTrader 7'
• Select 'Download'
• Critical: Before running the installer, ensure NinjaTrader is closed.

Lastly, to reset your instruments, please follow the steps below:

• Disconnect from your data feed: NinjaTrader Control Center> File> Disconnect> Select your data feed
• Reset your Instruments: NinjaTrader Control Center> Tools> Options> Data tab> Reset Instruments>OK
• Restart NinjaTrader> Connect (NinjaTrader Control Center> File> Connect> Select your connection

[draczech4]

Thank you very much for your help Patrick. Everything goes perfectly again. Have a nice day

Petr