• If this is your first visit, you will have to register before you can post. To view messages, please scroll below and select the forum that you would like to visits. Questions? Be sure to check out the Forum FAQ.

Announcement

Collapse
No announcement yet.

Partner 728x90

Collapse

Can't connect CQG with 64bit version

Collapse
X
  • Filter
  • Time
  • Show
Clear All
new posts

    Can't connect CQG with 64bit version

    Hello,

    after I updated to the latest NT version I needed to install SQL because I had the known 65bit error. This works fine but for now NT is not able to connect anymore.

    I click the connect button and nothing happens.

    With the 32 bit version it works.

    How can i solve this problem?

    Thank you.

    #2
    Hello Kaldo,

    Thank you for your post.

    Glad to assist. The first thing I would recommend doing is shutting down NinjaTrader and restarting your modem/router.

    If you have an antivirus/firewall installed, please verify the 64-bit application version is added as an exception and readd it needed (Local Disk (C > Program Files (X86) > NinjaTrader 7 > bin64> Select the file called "NinjaTrader").

    Let us know if we may assist further.
    Eric B.NinjaTrader Customer Service

    Comment


      #3
      Thank you for your quick response.

      Unfortunately both does not solve the problem.

      Comment


        #4
        Thank you for your reply.

        Please write into to PlatformSupport[AT]NinjaTrader[DOT]Com along with your log and trace files and a link to this forum post.


        Please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.

        * Open your NinjaTrader folder under Documents.
        * Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
        * Send the 2 compressed folders as attachments to this email.
        * Once complete, you can delete these compressed folders.
        Eric B.NinjaTrader Customer Service

        Comment

        Latest Posts

        Collapse

        Topics Statistics Last Post
        Started by nailz420, Yesterday, 08:38 AM
        2 responses
        11 views
        0 likes
        Last Post nailz420  
        Started by bouncetherubble, Today, 06:56 PM
        0 responses
        2 views
        0 likes
        Last Post bouncetherubble  
        Started by James108, Today, 06:09 PM
        0 responses
        5 views
        0 likes
        Last Post James108  
        Started by RandanAL, Today, 05:13 PM
        0 responses
        5 views
        0 likes
        Last Post RandanAL  
        Started by timko, Today, 05:06 PM
        0 responses
        6 views
        0 likes
        Last Post timko
        by timko
         
        Working...
        X