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NT7 hangs up...a lot

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    NT7 hangs up...a lot

    NT7 hangs up sporadically and but frequently. This is the new release. Goes into (Not Responding) mode. Sometimes have to shut down with Task Master. Virus scan shows nothing. There are a number of 3rd party indicators engaged. Could they be the problem? How to trouble shoot, please?

    #2
    Hello podowitz,

    Thank you for your post.

    We'll need more information about your specific installation of NinjaTrader to find out why you're experiencing these symptoms. Please contact us via email at PlatformSupport[AT]NinjaTrader[DOT]com. Make sure to include a few things in this email:
    • A link to this forum thread
    • 2058923 ATTN Kate
    Also, please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.
    • Open Windows File Explorer (hotkey = Windows key + E) Then navigate to Documents > 'NinjaTrader 8' folder
    • Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    • Send the 2 compressed folders as attachments to this email.
    • Once complete, you can delete these compressed folders.
    Thanks in advance; I look forward to resolving this for you.
    Kate W.NinjaTrader Customer Service

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