zen-fire vol chart missing data

[bobbethgoo]

ok fellas, this can't go on, log in and data goes back to 11:30 am on 10-8-8. I'm sorry but this is unacceptable.

[Laserdan]

is this a Ninja Problem or a ZenFire Problem? Who do I light a fire under their rear to gt this fixed?

[bobbethgoo]

is this a Ninja Problem or a ZenFire Problem? Who do I light a fire under their rear to gt this fixed?

pour some gas on that fire too!

[auspiv]

again today

was there another gap today from 1130 to 1231?

[Laserdan]

yep...11:30am est til 23:43pm est

[fy260498]

This is 3rd Day of missing Data

Hi...

I am surprised as ZenFire was supposed to be the best in datafeed and it was never heard that it failed. But ZenFire just managed to complete its HatTrick by erroneous datafeed 3 days in a row and automatically causing atleast me to loose confidence in the relaibility of their datafeed and more than that frustrations as I trade from Australia timing my entries on TickChart without which I feel handicapped sitting all the night in front of my PC doing nothing but watching NT freeze and no data display at all, PC making hell of a noise on TickChart. Needless to say that next day I see only a single bar on tick chart for all that had happend the entire session. Really frustrating. Do something fellows, fix it ASAP

[Pepperdog]

Same problems here, this is simply unacceptable.

If this issue does not get resolved quickly I will have no choice but to change data providers and/or platform.

[NinjaTrader_Jason]

We are still investigating and testing a possible fix in regards to this issue.

Due to the extreme high volatility recently with the ES the historical data server did not record all tick data; upon realoding historical data you will see gaps for the last few days.

[Laserdan]

i would suggest you buy the historical tick data to fill in the gaps. This really is a big problem.

Thanks for considering this.

[NinjaTrader_Jason]

The issue has been resolved as of yesterday. All historical data will be recorded again. You should also display all historical tick data for yesterday.

[Laserdan]

even afer refreshing historical data, I still show missing vol chart data for 10-8 from 11:30am ish on the es 12-08 contract.

[bobbethgoo]

laserdan, its fixed going forward, not sure they can add the data back in for past dates.

NT, thanks for getting this fixed, much appreciated!

[NinjaTrader_Jason]

Unfortunately, the data gaps from the last days will not be backfilled, since the server did not record it.

It will record all data going forward.