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system freezing

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  • mw355
    started a topic system freezing

    system freezing

    Hello,

    I am using NT7 and am having an odd issue, when I click the indicator icon on a chart the system freezes. Every other icon performs as usual. This started after I installed a new indicator, which I have subsequently deleted from NT and my computer. I uninstalled NT7, reinstalled it and reset the instruments, but the issue persists. Any help you can give me on this would be appreciated.

    Thanks,
    mw355

  • mw355
    replied
    Hello Shawn,

    Thank you for your response. The logs were just sent.

    mw355

    Leave a comment:


  • NinjaTrader_ShawnB
    replied
    Hello mw355,

    Thanks for your post.

    Could you please send the log and trace from your platform to look further into this inquiry?

    To send me your log and trace files from within NinjaTrader. Go to Control Center-->Help-> Mail to Platform Support in NinjaTrader. Put 'Att Shawn', in the subject field and enable 'Log and trace files'.

    Also, give a reference of this thread in the body of the email.

    We look forward to assisting you further.

    Leave a comment:

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