Not plotting instruments

[bowling]

Hi guys,
I am able to run the NT7- latest version and I connect to Kinetic EOD but when I open a graph it does not show anything...

Then I went into "Tools" and selected the options of Reset Instruments and also Reset DB. When I click I got an error:

"Failed to compact DB. Old database is preserved at 'C:\Users\Documents\NinjaTrader 7\db\NinjaTrader.Old.sdf'. You need to restore manually. Error: A duplicate value cannot be inserted into a unique index. [ Table name = nt_account,Constraint name = nt_account_ui ]: A duplicate value cannot be inserted into a unique index. [ Table name = nt_account,Constraint name = nt_account_ui ]"

Not sure I that would have solved the problem of not plotting but either worked.

Any ideas please?

Thanks in anticipation.

[NinjaTrader_Kate]

Hello bowling,

Thank you for your post.

Though this sounds like most likely a corrupt upgrade, we'll need more information about your specific installation of NinjaTrader to find out why you're experiencing these symptoms. Please contact us via email at PlatformSupport[AT]NinjaTrader[DOT]com. Make sure to include a few things in this email:

• A link to this forum thread
• 2063244 ATTN Kate

Also, please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.

• Open Windows File Explorer (hotkey = Windows key + E) Then navigate to Documents > 'NinjaTrader 8' folder
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to your email.
• Once complete, you can delete these compressed folders.

Thanks in advance; I look forward to resolving this for you.

[NinjaTrader_Kate]

Hello bowling,

Just wanted to update this thread with the results of our support call in case it may help another user in the future.

On our call we took a look at your installation, tried a repair which caused the platform not to start at all, and then did a full uninstall/reinstall and migrated your data except for the old database to your new installation manually.

Once we did we were able to perform a database repair as well as connect to the Kinetick EOD feed and pull up daily charts.

Please let us know if we may be of further assistance to you.