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Nt 7 will not start .

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    Nt 7 will not start .

    NT 7 on WIN 8 machine will not start today for me, It shows under active processes in Task Mgr, but not in programs. I have uninstalled and removed the NT program files folder, , , but it still repeats the same problem. I have NT 8 running no problem .
    Here my log and trace .
    Thanks in advance
    Attached Files

    #2
    Hello vit007,

    Thank you for writing in.

    Looking at the Log and Trace file you have sent, I do not see anything that indicates an error.

    Please follow the steps below to manually attach your log and trace files and email platformsupport[AT]ninjatrader[DOT]com with your response so I may investigate this matter further. Please reference the email with ATTN SERGEY.
    • Open your NinjaTrader folder under My Documents.
    • Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    • Send the 2 compressed folders as attachments to this email.
    • Once complete, you can delete these compressed folders.

    Thanks in advance; I look forward to resolving this item.
    Sergey S.NinjaTrader Customer Service

    Comment


      #3
      Ok thanks. Will send email

      Comment

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