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Es bad data

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    Es bad data

    I downloaded the Es march 18 from the ninjatrader server
    But when i replay i've an issue from 6 AM it works
    after 6:20 It stops to work
    Replayed other Es but still not working
    The Bund works.
    Attached Files

    #2
    Hello rodshaube,

    What is the date for the data you have downloaded for the ES 03-18?

    What is your time zone?
    Chelsea B.NinjaTrader Customer Service

    Comment


      #3
      I downloaded the Es march cont. on saturday 20 the date is 19/01/2018 and i downloaded it again on sunday 21 but nothing changed
      My time zone is GMT +1 Rome
      I downloaded old Es contracts also but still not working i've the same problem with the Us bonds

      Comment


        #4
        Thank you for your reply.

        To test, please reset your instruments, this will ensure that the internal setting for the instruments are up-to-date with server specifications: Disconnect and go to the Tools menu, select the Options menu item, select the Data tab, and then click on 'Reset Instruments'.

        You will need to close and restart NinjaTrader for the settings to take effect.

        Let us know if you see the same after taking these steps.
        Eric B.NinjaTrader Customer Service

        Comment


          #5
          I downloaded the Es from bot two ninjatrader' servers but nothing has changed
          Eurostoxx works
          But the Es and Zb,Vx don't.
          Attached Files
          Last edited by rodshaube; 01-22-2018, 10:39 AM.

          Comment


            #6
            Hello rodshaube,

            Thank you for your note.

            Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S" in the subject line so I may investigate this matter further.

            * Open your NinjaTrader folder under Documents.
            * Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
            * Send the 2 compressed folders as attachments to this email.
            * Once complete, you can delete these compressed folders.

            I look forward to your reply.
            Chris Sch.NinjaTrader Customer Service

            Comment

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