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Can't connect NT7 live data

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  • CaptainAmericaXX
    started a topic Can't connect NT7 live data

    Can't connect NT7 live data

    Hello,
    I haven't had live data for a while. This evening I downloaded the latest vs of NT and got the info for the live feed. As I attempted to add a connection I noticed first that Ninja Trader Continuum was not listed as a provider. I tried the other provider combinations but of course those won't work. How do I get Ninja Trader Continuum as an option?
    Thanks

  • NinjaTrader_ChristopherS
    replied

    Hello CaptainAmericaXX,

    Please email us at platformsales[AT]ninjatrader[DOT]com requesting a license key.

    Leave a comment:


  • CaptainAmericaXX
    replied
    So my last issue was that I'd signed up with OneUpTrader's service a year ago. When I tried to get the free download from NT7 a few months ago I still had OneUpTrader key on my machine so installing the Continuum data feed was not an option. I'm trying to get familiar with NT8 now and I signed up for the free download and data but my machine still has the OneUpTrader key and I can't get the Continuum data connection. How can I get a new key so that I can get the new data connection?
    Thanks

    Leave a comment:


  • NinjaTrader_Dennis
    replied
    Hello,

    Thank you for your post.

    Please follow the steps below to manually attach your log and trace files to an email. Please email them to [email protected] Attn: Dennis Platform Support Request 2081080
    • Open your NinjaTrader folder under My Documents.
    • Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    • Send the 2 compressed folders as attachments to an email
    • Once complete, you can delete these compressed folders.

    Thanks in advance; I look forward to resolving this item.

    Leave a comment:

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