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Issue running NT7 on encrypted hard drive

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    Issue running NT7 on encrypted hard drive

    I just got a new windows 10 laptop and installed NT7. NT7 errors out on start up and the trace file error (attached) gives me this error

    2019-02-23 10:09:36:458 This implementation is not part of the Windows Platform FIPS validated cryptographic algorithms.
    2019-02-23 10:09:36:458 System.InvalidOperationException: This implementation is not part of the Windows Platform FIPS validated cryptographic algorithms.

    I can't turn off the hard drive encryption (it's work laptop). NT7 ran fine with hard drive encryption on Windows 8

    Any thoughts appreciated.

    Thanks
    TomP
    Last edited by NinjaTrader_PatrickG; 02-28-2019, 10:42 AM.

    #2
    Encryption itself is probably not the problem.
    Perhaps the problem is the algorithms chosen for the encryption are (or are not) FIPS compliant?

    Study this:
    https://www.schneider-electric.com/en/faqs/FA282064/
    Last edited by bltdavid; 02-24-2019, 07:41 PM.

    Comment


      #3
      Does this occur with a clean install of NinjaTrader on this encrypted drive? We can test with a clean install without actually removing any of your files by following the steps below:
      • Close all running applications.
      • Navigate to your Documents folder > Right click on the 'NinjaTrader 7' folder > Rename > rename the folder to 'NinjaTrader 7 OLD'. DO NOT delete this folder.
      • Uninstall NinjaTrader within Windows Control Panel.
      • Navigate to C:\ > Program File (x86) > Delete the 'NinjaTrader 7' folder if it exists
      • Reboot your machine.
      • Once these steps are completed, download and install NT7 from the link below.
      • Open NinjaTrader and test for issues
      Does the issue persist?
      Patrick G.NinjaTrader Customer Service

      Comment


        #4
        Patrick - unfortunately, I still get the same error. I not sure what the link above was supposed to correct. When I accessed the link, it just asked me my license key and then took me what appeared to be the same software download site where I picked NT7 and 7.0.1000.40 is the latest release. Any thoughts ?

        Comment


          #5
          Originally posted by tom1presto View Post
          I just got a new windows 10 laptop and installed NT7. NT7 errors out on start up and the trace file error (attached) gives me this error

          2019-02-23 10:09:36:458 This implementation is not part of the Windows Platform FIPS validated cryptographic algorithms.
          2019-02-23 10:09:36:458 System.InvalidOperationException: This implementation is not part of the Windows Platform FIPS validated cryptographic algorithms.

          I can't turn off the hard drive encryption (it's work laptop). NT7 ran fine with hard drive encryption on Windows 8

          Any thoughts appreciated.

          Thanks
          TomP
          Is this an in-company homegrown encryption scheme?

          Comment


            #6
            The main point of the steps was to introduce a completely 'clean' installation of NinjaTrader which has none of your custom files. Please clarify - when you followed the steps in post #3, did you end up with what appeared to be a NinjaTrader without any of your workspaces, custom add-ons, or connections? Or was everything exactly as you had previously had it?
            Patrick G.NinjaTrader Customer Service

            Comment


              #7
              Patrick - I just did a "vanilla" install both time - just the standard install. My plan was to do a vanilla install on NT7 and then import via my back up files my studies, workspaces, etc..... Thanks for the prompt replies

              Comment


                #8
                If you did completely remove NinjaTrader 7 by manually deleting the Documents > NinjaTrader 7 folder, then unfortunately it seems like the encryption method in use is not compatible with NinjaTrader 7. NinjaTrader 7 is in 'critical maintenance only' status at the moment as we focus all of our development efforts on NinjaTrader 8. It is unlikely that any solution would be implemented into NinjaTrader 7 to address your case. I would suggest that you speak with your work's IT Administrator to see if they can assist in any way with this issue.

                Also, I removed the trace file from your original post. Do not share log/trace files in any public place. These files con potentially contain sensitive information.
                Patrick G.NinjaTrader Customer Service

                Comment


                  #9
                  Thanks for the feedback and deleting the log file. Do you think NT8 might work better with the encryption ?

                  Comment


                    #10
                    I am uncertain as I do not believe we've tested installations on an encrypted drive. I would suggest looking further into what changed between when it was functioning on Windows 8 and now with Windows 10.
                    Patrick G.NinjaTrader Customer Service

                    Comment


                      #11
                      Originally posted by tom1presto View Post
                      Thanks for the feedback and deleting the log file. Do you think NT8 might work better with the encryption ?
                      I'm super curious as to the answer, so I will politely inquire ...

                      Did any of the information in post #2 help your situation?

                      Comment


                        #12
                        My external acer laptop hard drive has corrupted and I could not find the reason behind this, can anyone provide me a valid way to fix and recover it?

                        Comment


                          #13
                          Originally posted by lilly909 View Post
                          My external acer laptop hard drive has corrupted and I could not find the reason behind this, can anyone provide me a valid way to fix and recover it?
                          Have you used the native built-in Windows file tools or chkdsk.exe yet?

                          If you already have, search engines are a fine tool, but only if we use them.

                          Example search: https://www.google.com/search?client...recovery+tools

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