forex futures data missing

[supermht]

seems my post was not attended, i will open a new thread

please see attachment

[NinjaTrader_ShawnB]

Hello supermht,

Thanks for your post.

Could you please send the log and trace from your platform to look further into this inquiry.

To send me your log and trace files from within NinjaTrader. Go to Control Center-->Help-> Mail to Platform Support in NinjaTrader. Put 'Att Shawn', in the subject field and enable 'Log and trace files'.

Also, give a reference of this thread in the body of the email.

[supermht]

just sent to you, thanks

[supermht]

problem solved

i am wondering if you have solved this issue, thanks

[NinjaTrader_PatrickH]

Hello supermht,

Thank you for your response.

We did not receive the files. Please follow the steps below to manually attach your log and trace files to your email so I may investigate this matter further.

• Open your NinjaTrader folder under My Documents.
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to an email to platformsupport[at]ninjatrader[dot]com with a reference to this thread in the body of the email.
• Once complete, you can delete these compressed folders.

Thanks in advance; I look forward to resolving this item.

[supermht]

you received, i got your reply already. here is email you sent to me. i am wondering when the issue could be resolved, thanks






More




2 of 174



























Re: Update on Your Request {1839927}

Inbox
x




NinjaTrader Platform Support

Jan 25 (4 days ago)













to me



## Reply ABOVE THIS LINE to add a note to this request ## Hello Edward,
Thank you for your note.
I am seeing the same behavior on my end. This indicates a historical data server issue. I will need to forward a notice of this behavior to the product management team to resolve the data on our end.

Please do not hesitate to contact us for any other NinjaTrader inquiries you may have.


Sincerely,
Shawn
NinjaTrader Platform Customer Service

[NinjaTrader_ShawnB]

Hello supermht,

Thanks for your post.

I have reported the data issue but I have not received a resolution from our liaison yet.

Please do not hesitate to contact us for any other NinjaTrader inquiries you may have.

[supermht]

thank you very much, today i found cotton futures has same problem

[NinjaTrader_ShawnB]

Hello supermht,


Thank you for your post.


I have been informed that the 6B issue has been resolved.


Also, I am currently not seeing the same behavior for the CT. Could you please send the log and trace from your platform to look further into this inquiry?


To send me your log and trace files from within NinjaTrader. Go to Control Center-->Help-> Mail to Platform Support in NinjaTrader. Put 'Att Shawn', in the subject field and enable 'Log and trace files'.


Also, give a reference of this thread in the body of the email.


We look forward to assisting you further.