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No charts on CQG in v7, works fine in v8

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    No charts on CQG in v7, works fine in v8

    Hello,

    I'm trying to set up my demo account and want to be able to try v7 and v8 (due to some indicators not working on 8). I have connections set up in both and am able to connect to CQG fine in both versions. I am able to pull up a CL chart in v8 with no problem, but when I try in v7 I get nothing, only a 0 to 0.1 price scale. I've gone through the process of updating the instruments and they match what I have in v8. What am I missing?

    Thanks!

    #2
    Hello 12VMan,


    Thanks for your post.


    Could you please send the log and trace from your platform to look further into this inquiry?


    To send me your log and trace files from within NinjaTrader. Go to Control Center-->Help-> Mail to Platform Support in NinjaTrader. Put 'Att Shawn', in the subject field and enable 'Log and trace files'.


    Also, give a reference of this thread in the body of the email.




    We look forward to assisting you further.
    Shawn B.NinjaTrader Customer Service

    Comment


      #3
      Hi Shawn - I sent the log files last night. Did you receive them?

      Comment


        #4
        Hello 12VMan,

        Thank you for your response.

        We have received the files and we will respond to you as soon as possible.

        Comment

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