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NT7 not opening

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  • Mark Taylor
    started a topic NT7 not opening

    NT7 not opening

    Hi I've been trying to open ninjatrader7
    I get these pop ups
    first one say
    cant open todays trace .txt
    when I click okay a second later another popup appears
    'unable to recover custom.dll, please reinstall NinjaTrader'
    See attachments
    I've tried reinstalling but it says unable to reinstall
    I've restarted the computer a number of times, I've run windows updates and defenders virus checks and Avast virus checks I've uninstalled avast and re-ran defenders but NinjaT wont' start.
    the Only thing I've done is replace my mouse - a Logitech g402, and any auto updates over night
    Any ideas??
    Attached Files

  • NinjaTrader_EricB
    replied
    Hello,

    Thank you for your post.



    Please write into to PlatformSupport[AT]NinjaTrader[DOT]Com along with your log and trace files and a link to this forum post.

    Include ticket number 2106389 in the body of the email.

    Please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.
    • Open your NinjaTrader folder under Documents.
    • Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    • Send the 2 compressed folders as attachments to this email.
    • Once complete, you can delete these compressed folders.
    We look forward to assisting further.

    Leave a comment:

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