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Order request rejected on Live Trading (NT7)

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    Order request rejected on Live Trading (NT7)

    Hi, I've recently opened an account with NinjaBrokerage, leased a license key, and set up the NinjaTrader Continuum configuration. I tried to live trade (with the real account) and I received an error message: Order request rejected, please contact customer support [Order parameters are invalid] affected Order... Is it because my account is not enabled to live trade yet?

    #2
    Hello danitralla,

    Thanks for your post.

    Could you please send the log and trace from your platform to look further into this inquiry?

    To send me your log and trace files from within NinjaTrader. Go to Control Center-->Help-> Mail to Platform Support in NinjaTrader. Put '2111788 - Att Shawn', in the subject field and enable 'Log and trace files'.

    Also, give a reference of this thread in the body of the email.

    We look forward to assisting you further.
    Shawn B.NinjaTrader Customer Service

    Comment


      #3
      Already sent

      Comment


        #4
        Thanks for the files. We've discovered that your account needs attention from the Brokerage Support Team in order to be able to trade Eurex instruments. They'll be contacting you via email shortly. Alternatively, you may contact them directly via email or phone:

        brokeragesupport[AT]ninjatrader[DOT]com
        Toll Free: 1.800.496.1683
        Patrick G.NinjaTrader Customer Service

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