Unable to move stop manually on ATM generated order within Chart Trader

[trader_rick]

Hi guys,

I have a simple ATM strategy which places a simple target 4 ticks away and a simple stop 8 ticks away from my entry order.

Today I used Chart Trader to place an entry order to buy limit 2908.25 on ES 06-19. This correctly triggered the ATM, generating a target sell limit order at 2909.25 and a sell stop order at 2906.25.

I then manually moved the target order to 2909.75 and this seemed to be accepted fine.

17/04/2019 15:01:21	Order	Order=' Name='Target1' New state=Working Instrument='ES 06-19' Action=Sell Limit price=2909.75 Stop price=0 Quantity=1 Type=Limit Filled=0 Fill price=0 Error=NoError Native error=''
17/04/2019 15:01:21	Order	Order= Name='Target1' New state=Accepted Instrument='ES 06-19' Action=Sell Limit price=2909.75 Stop price=0 Quantity=1 Type=Limit Filled=0 Fill price=0 Error=NoError Native error=''
17/04/2019 15:01:21	Order	Order=' Name='Target1' New state=PendingChange Instrument='ES 06-19' Action=Sell Limit price=2909.75 Stop price=0 Quantity=1 Type=Limit Filled=0 Fill price=0 Error=NoError Native error=''

I then manually moved the stop order to 2902.25 by drag and drop. However, I had problems with my mouse so I released it at 2904.5 then tried again. I got error dialogs saying I can't change the order both times and tried again until it finally seemed to work.

17/04/2019 15:01:39	Order	Berkeley Futures, Order ' can't be changed (52/Working) affected Order: Sell 1 Stop @ 2902.25
17/04/2019 15:01:39	Order	Order= Name='Stop1' New state=Working Instrument='ES 06-19' Action=Sell Limit price=0 Stop price=2902.25 Quantity=1 Type=Stop Filled=0 Fill price=0 Error=UnableToChangeOrder Native error='Order '25731194' can't be changed (52/Working)'
17/04/2019 15:01:27	Order	Berkeley Futures, Order '25731194' can't be changed (52/Working) affected Order: Sell 1 Stop @ 2904.5
17/04/2019 15:01:27	Order	Order=' Name='Stop1' New state=Working Instrument='ES 06-19' Action=Sell Limit price=0 Stop price=2904.5 Quantity=1 Type=Stop Filled=0 Fill price=0 Error=UnableToChangeOrder Native error='Order '25731194' can't be changed (52/Working)'

I notice this time that it doesn't seem to go through the stages of PendingChange and Accepted but jumps straight to Working.
However, on Chart Trader everything looks fine with my stop moved to 2902.25 visually.

Then the next thing that happens is that the market trades down to 2906.25 and the original stop gets hit but the log messages I have say my stop price is 2902.25!

17/04/2019 15:02:20	Execution	Execution=' Instrument='ES 06-19' Account= Exchange=Globex Price=2906.25 Quantity=1 Market position=Short Operation=Insert Order= Time='17/04/2019 15:02:20'
17/04/2019 15:02:20	Order	Order=Name='Target1' New state=PendingCancel Instrument='ES 06-19' Action=Sell Limit price=2909.75 Stop price=0 Quantity=1 Type=Limit Filled=0 Fill price=0 Error=NoError Native error=''
17/04/2019 15:02:20	Order	Order= Name='Stop1' New state=Filled Instrument='ES 06-19' Action=Sell Limit price=2903.25 Stop price=2902.25 Quantity=1 Type=Stop Filled=1 Fill price=2906.25 Error=NoError Native error=''

Naturally I am not a happy bunny as the trade otherwise would have worked out as intended instead of me taking a loss.

Any ideas?

regards

[NinjaTrader_PatrickG]

CRITICAL — If your inquiry involves live orders, please always reach out to your broker's Orders Desk immediately to confirm and manage your live orders and positions.

If your trades are with NinjaTrader Brokerage, you can contact NinjaTrader Brokerage Order Desk here:

• Phone: 312.423.2234
• Email: [email protected]

I copied the information then deleted anything that could associate the information you provided with a specific account or order. In general it is not advised to directly quote any portion of your log/trace files or provide those files publicly as they may contain sensitive information.

The first thing I notice about your post is that you mention 'drag and drop', This is not how order modification works in any NinjaTrader window. The appropriate way to move an order would be 'click and click' - you would click once to 'pick up' the order, then click again to 'put it down' at the new price level. Can you clarify if this is what you did? If not, what exactly did you do with your mouse once you had clicked once to 'pick up' the order?

In general, if an order is still in a pending state, it cannot be modified until that pending state has completed. I do not have enough information from the log excerpt to determine 'why' this order was still in a pending state or why it appears that the order did not move as desired. I'll need your full log and trace files to properly diagnose what you've reported. Please send me your log and trace files so that I may look into what occurred.

• You can do this by going to the Control Center-> Help-> Email Support
• Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.
• Please reference the following ticket number in the body of the email: 2132192 ATTN PatrickG

[trader_rick]

Patrick,

Yeah, I think I used drag and drop.

I had already contacted my broker beforehand. They did not seem to have seen the amended stop orders.

Thanks for deleting the sensitive information. I wasn't thinking straight.

I've emailed you the logs.

regards

[trader_rick]

Hi Patrick,

Unfortunately the problem has not disappeared.

I've replaced the mouse so no more unintended double clicks. I'm no longer dragging and dropping - just click within the Buy/Sell STP box on chart trader, move the mouse to the new intended level then click again.

It never seems to occur when trying to move limit orders but occurs around 90% of the time when trying to move stop orders.

regards

[NinjaTrader_PatrickG]

Please respond to our email conversation on this topic. If you can't find the email, write in and reference "2132267 ATTN Patrick G".