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    No feed in live account

    I recently left my live account inactive and it fell below the required balance and my UID got stopped. I have refunded the account and a now able to log in but am not getting any data feeds. When I log into the temp demo account I set up whilst waiting for the funds to drop, it works fine.

    Is there some sort of a reset that needs to occur?


    #2
    Hello,

    Thank you for your post. This indicates the data is not enabled on the account-side. You will need to contact your broker to enable the needed-real-time data.


    If needed, NinjaTrader Brokerage teams contact information may be found via the below link.
    https://ninjatrader.com/ContactUs

    Let us know if we may assist further.
    Eric B.NinjaTrader Customer Service

    Comment


      #3
      Thanks Eric. It was a demo account so I thought everything would have been there. No issues. I just posted another thread re no feed on my live account can you have a look at it. I will send you my account details right away. Its the first one in the queue under latest

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        #4
        ignore ignore

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