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NT 7 (1000.40) crash

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    NT 7 (1000.40) crash

    After entering an order NT7 crashes

    #2

    CRITICAL — If your inquiry involves live orders, please always reach out to your broker's Orders Desk immediately to confirm and manage your live orders and positions.

    If your trades are with NinjaTrader Brokerage, you can contact NinjaTrader Brokerage Order Desk here:
    • Phone: 312.423.2234
    • Email: orders[AT]NinjaTrader[DOT]com
    There is no way to tell what caused this symptom without having more information from your log/trace files.

    Send an email to PlatformSupport[AT]NinjaTrader[DOT]com with a link to this forum post and '2167562 ATTN Patrick G' in the body. Please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.
    • Open Windows File Explorer (hotkey = Windows key + E) Then navigate to Documents > 'NinjaTrader 7' folder
    • Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    • Send the 2 compressed folders as attachments to this email.
    • Once complete, you can delete these compressed folders.
    Thanks in advance; I look forward to resolving this item.
    Patrick G.NinjaTrader Customer Service

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