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Partner 728x90

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NT 7 not updating

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    NT 7 not updating

    NT 7 with CQG feed, Control Center shows ‘Connected – CQG’ but charts aren’t updating.

    Can you fix please.

    #2
    Phoned CQG, problems with routing, young lady asked me to close and re-boot NT and with a re-routing to different server price data is updating.

    Comment


      #3


      Hello,

      Thanks for posting to the forums

      We are aware of this issue affecting real time data not displaying in the platform. We are receiving reports that restarting your computer, modem, and router resolves this issue, and recommend doing so now as a first troubleshooter. If this does not resolve the issue, please send us your log and trace files so we can look further into what is occurring:

      1. Open your NinjaTrader folder under My Documents.
      2. Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
      3. Send the 2 compressed folders as attachments to platformsupport[at]ninjatrader[dot]com with the message ATTN: Marco
      4. Once complete, you can delete these compressed folders.

      Thanks in advance; I look forward to resolving this item.
      Marco G.NinjaTrader Customer Service

      Comment

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