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Chart not loading and license code shown as invalid

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    Chart not loading and license code shown as invalid

    Hi,

    Suddenly, charts are not loading and I am getting an error

    Error on loading chart data for "SPY" Failed to retrieve data from Google.

    Also, it seems my license code has become invalid. When I enter my code taken from Ninjatrader at

    https://ninjatrader.com/PlatformDirect

    I get an error

    We're sorry, your license code appears to be invalid or was entered incorrectly. Please try again.

    Not sure whether these two problems are related or not.

    #2
    Hello cvanm,

    Thank you for your reply.

    Glad to assist. These are likely separate issues. For the key error, please email PlatformSales[AT]NinjaTrader[DOT]Com along with a copy of your license key and the error message (Help > License key).

    Regarding the SPY and Google data error, I can confirm I am seeing the same when testing on my end. I will look into the issue further on our end and follow up with our findings.

    As a workaround, SPY data will be able to be loaded via the Kinetick End of Day feed (File > Connect).

    We look forward to assisting further.
    Eric B.NinjaTrader Customer Service

    Comment


      #3
      1. Will do.

      2. Kinetick End of Day feed is working for me, thank you.

      Comment

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