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Unable to pull daily chart on SPY and other ETFs from Kinetick

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    Unable to pull daily chart on SPY and other ETFs from Kinetick

    Hi

    Been pulling daily data from Kinetick and everything is working fine until I encountered this out of the blue.

    Got this popup saying "Historical data in your database is corrupted. Please reload historical daily data for SPY" ......

    The same thing happens when I try to load other ETFs like TLT. I went into the historical data manager, deleted the daily data and try to reload it again. But I got the same error message.

    How can I fix this? Thanks

    EG

    #2
    Hello lengguan,

    Thanks for posting to the forums.

    Please send a note to platformsupport [AT] ninjatrader [DOT] com with "ATTN: Marco 2201697" in the subject line so we can look further into what is occurring here.

    In the message, please include the following:
    1.) A link to this forum thread.
    2.) Your latest log and trace files:
    • Open your NinjaTrader folder under My Documents.
    • Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    • Send the 2 compressed folders as attachments to your email to platform support
    • Once complete, you can delete these compressed folders.

    Thanks in advance; I look forward to resolving this item.
    Marco G.NinjaTrader Customer Service

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