A chart linked to market analyzer, suddenly got blanked

[pstrusi]

Hi NT,

I got a market analyzer window linked to one chart so I can zap among instruments. It has always worked fine. But now, that I'm running live strategies, suddenly the chart got blanked and it can't go back to normal. I've tried every reset unsuccessfully. Any ideas how to solve it without any NT reset cause I,m working with some strategies?

An important note: this issue happened when I was changing charts timeframe between daily and 60 mins for several instruments, then, suddenly it stopped to work
Thanks

[NinjaTrader_ShawnB]

Hello pstrusi,

Thank you for your post.

Could you please send the log and trace from your platform to look further into this inquiry.

To send me your log and trace files from within NinjaTrader. Go to Control Center-->Help-->Email Support in NinjaTrader. Put '2207571 Att Shawn', in the subject field and enable 'Log and trace files'. Also, give a reference of this thread in the body of the email.

We look forward to assisting you further.

[pstrusi]

Hi ShanB

Here what you looked for in Trace file:

019-07-09 12:30:52:325 (IBpiers) Data.Bars.GetBarsNow: instrument='GC 08-19' from='2019-07-05' to='2019-07-09' period=Daily splitAdjusted=False dividendAdjusted=False bars=0 session='Nymex Metals / Energy ETH'
2019-07-09 12:30:52:325 (IBpiers) IB.HistoricalDataRequest.Send: last=7/9/2019 instrument='GC 08-19' from='2019-07-05' to='2019-07-09' period=Daily splitAdjusted=False dividendAdjusted=False bars=0
2019-07-09 12:30:52:325 (IBpiers) IB.HistoricalDataRequest.Send: request='GC;FUT;201908;0;;;NYMEX;;USD;;;1 day;11 M;0;TRADES'
2019-07-09 12:30:52:714 (IBpiers) IB.HistoricalDataRequest.Process: itemCount=229 instrument='GC 08-19' from='2019-07-05' to='2019-07-09' period=Daily splitAdjusted=False dividendAdjusted=False bars=0
2019-07-09 12:30:52:730 (IBpiers) Data.Bars.GetBarsNow: instrument='GC 08-19' from='2019-07-09' to='2019-07-09' period=Daily splitAdjusted=False dividendAdjusted=False bars=0 session='Nymex Metals / Energy ETH'
2019-07-09 12:30:54:327 (IBpiers) IB.HistoricalDataRequest.Send: last=7/9/2019 instrument='GC 08-19' from='2019-07-09' to='2019-07-09' period=Daily splitAdjusted=False dividendAdjusted=False bars=0
2019-07-09 12:30:54:327 (IBpiers) IB.HistoricalDataRequest.Send: request='GC;FUT;201908;0;;;NYMEX;;USD;;;1 day;11 M;0;TRADES'
2019-07-09 12:30:54:327 (IBpiers) IB.HistoricalDataRequest.Send: waiting 14 seconds
2019-07-09 12:31:08:726 (IBpiers) IB.HistoricalDataRequest.Process: itemCount=229 instrument='GC 08-19' from='2019-07-09' to='2019-07-09' period=Daily splitAdjusted=False dividendAdjusted=False bars=0
2019-07-09 12:31:41:294 (IBpiers) Data.Bars.GetBarsNow: instrument='ES 09-19' from='2019-07-09' to='2019-07-09' period=Daily splitAdjusted=False dividendAdjusted=False bars=0 session='GLOBEX'
2019-07-09 12:31:41:294 (IBpiers) IB.HistoricalDataRequest.Send: last=7/9/2019 instrument='ES 09-19' from='2019-07-09' to='2019-07-09' period=Daily splitAdjusted=False dividendAdjusted=False bars=0
2019-07-09 12:31:41:294 (IBpiers) IB.HistoricalDataRequest.Send: request='ES;FUT;201909;0;;;GLOBEX;;USD;;;1 day;11 M;0;TRADES'
2019-07-09 12:31:41:682 (IBpiers) IB.HistoricalDataRequest.Process: itemCount=168 instrument='ES 09-19' from='2019-07-09' to='2019-07-09' period=Daily splitAdjusted=False dividendAdjusted=False bars=0
2019-07-09 12:33:39:481 in OnUnhandledThreadException
2019-07-09 12:33:39:713 *************** unhandled exception trapped ***************
2019-07-09 12:33:39:714 Index was out of range. Must be non-negative and less than the size of the collection.
Parameter name: index
2019-07-09 12:33:39:714 at System.Collections.ArrayList.get_Item(Int32 index)
at Infragistics.Win.UltraWinGrid.CellsCollection.GetI tem(Int32 index)
at Infragistics.Win.UltraWinGrid.CellsCollection.get_ Item(UltraGridColumn column)
at Infragistics.Win.UltraWinGrid.GridCellEmbeddableEd itorOwnerInfoBase.SetEditorContext(Object ownerContext, Object editorContext)
at Infragistics.Win.EditorWithText.OnBeforeExitEditMo de(Boolean& cancel, Boolean forceExit, Boolean applyChanges)
at Infragistics.Win.EmbeddableEditorBase.ExitEditMode (Boolean forceExit, Boolean applyChanges)
at Infragistics.Win.EmbeddableEditorBase.EnterEditMod e(EmbeddableUIElementBase embeddableElement)
at Infragistics.Win.UltraWinGrid.UltraGridCell.EnterE ditorIntoEditMode(Boolean byMouse)
at Infragistics.Win.UltraWinGrid.UltraGridCell.EnterE ditMode(Boolean byMouse, Boolean showingDropDown)
at Infragistics.Win.UltraWinGrid.UltraGridCell.Toggle EditMode()
at Infragistics.Win.UltraWinGrid.UltraGridLayout.Perf ormAction(UltraGridAction actionCode, Boolean shiftKeyDown, Boolean ctlKeyDown)
at Infragistics.Win.UltraWinGrid.UltraGrid.PerformKey Action(Enum actionCode, Boolean shiftKeyDown, Boolean ctlKeyDown)
at Infragistics.Win.UltraWinGrid.UltraGridUIElement.P erformKeyAction(Enum actionCode, Boolean shiftKeyDown, Boolean ctlKeyDown)
at Infragistics.Win.ControlUIElementBase.ProcessKeyDo wn(Object sender, KeyEventArgs e)
at Infragistics.Win.UltraWinGrid.UltraGridUIElement.P rocessKeyDown(KeyEventArgs e)
at Infragistics.Win.Utilities.ProcessEvent(Control control, ProcessEvent eventToProcess, EventArgs e)
at System.Windows.Forms.Control.ProcessKeyEventArgs(M essage& m)
at System.Windows.Forms.Control.WmKeyChar(Message& m)
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.W ndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

There's nothing in the log file.

So, if it was "OnUnhandledThreadException", how can I recover from it?

[NinjaTrader_ShawnB]

Hello pstrusi,

Thank you for your reply.

To continue to assist you further I would need you to send me your log and trace files. Could you please try again to send the log and trace from your platform to look further into this inquiry.

To send me your log and trace files from within NinjaTrader. Go to Control Center-->Help-->Email Support in NinjaTrader. Put '2207571 Att Shawn', in the subject field and enable 'Log and trace files'. Also, give a reference of this thread in the body of the email.

We look forward to assisting you further.

[pstrusi]

Hi ShawnB,

I decided to stop my strategies and did the following steps in order to solve the issue:

1. Reset database: so I deleted trade's history
2. I closed NT.
3. Went to Ninjatrader7 \ DB \ Cache and delete all files inside
4. Went to Ninjatrader7 \ Cache and delete all files inside
5. Restarted NT
6. Connect to broker

Now it's once again working fine and stable

Thanks