can I fix this?
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NinjaTrader
restore error - cannot find central directory
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nkhoi,
Thanks for your post.
I'd like to see your log and trace files, and test the backup on my end. Please send me a note to platformsupport (at) ninjatrader (dot) com. Attach a copy of the backup file and your most current log and trace files to the email. Also, please put a link to this forum post in the body of the email. Please note "ATTN: Drew" in the body of the response.
You will find the log file on your PC in the (My) Documents > NinjaTrader 7 > Log folder.
The log file will be named "log.20190711.txt"
You will find the trace file on your PC in the (My) Documents > NinjaTrader 7 > Trace folder.
The trace file will be named "trace.20190711.txt"
I look forward to hearing from you.Drew O.NinjaTrader Customer Service
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