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Forced disconnects with TT at 10:00am GMT

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    Forced disconnects with TT at 10:00am GMT

    Hello all,

    i noticed that with my TT connection i suffer a dis-
    connection at exactly the same time (10:00am GMT)
    day by day.

    Playing with the system clock and different time zones
    i could circle the problem down to exactly this time,
    and as NinjaTrader is the only application having this
    regularly disconnection i wanted to ask whether this is a
    feature (daily reset) or bug. Its definitely not the TT
    server as this one is not affected by my local system clock.

    Has someone else noticed this kind of behaviour?

    Thanks,

    Peter

    #2
    Hello,

    It sounds like it is the TT server being reset. Did you check with them?

    Unfortunately NinjaTrader does not dictate when a connection is lost. It operates like a radio receiver in that it receives a signal from your broker and then displays/reports these signals back to you the trader. When a connection is lost, it is the broker's API that determines this and reports this to NinjaTrader which in turn reports this back to the trader.
    The common problems that contribute to this are:
    - ISP issues
    - hardware firewall issues changing IP addresses frequently
    - Dynamic ISP address switching the address frequently intraday. Usually this happens once a week but you may want to check with your ISP. If they do change daily, a static IP address may work.
    - With Windows XP SP2, if you have more than 10 open TCPIP socket connections open (10 programs making connections through the internet) windows will randomly shut down some connections
    - Broker servers having problems
    BenNinjaTrader Customer Service

    Comment


      #3
      Ben,

      it has nothing to do with the TT server,
      its simply affected by the LOCAL(!) system
      clock time (as i already described).

      So for example when i connect now (xx:yy GMT),
      and set the time back or ahead to 11:59am GMT
      (just to reproduce, it also happens just with
      the time reaching this mark in normal way) local
      time, it will definitely disconnect at 12:00pm GMT
      local time (which is xx:yy+1 GMT real time), so it
      can have nothing to do with the TT server nor
      my router nor anything else outside NinjaTrader
      because all other programs (and also feeds)
      don't show this kind of disconnect and operate
      properly. Also the used IP is valid till 2038
      (ipconfig /all), so shouldn't be the problem

      I'm using V6.5.1000.6 and also had this problem
      with V6.5.1000.5 (don't know if it persisted
      before...).

      Please try it yourself, maybe its the 12:00pm-
      noon-jump in Ninja which creates it headaches...

      Peter

      Comment


        #4
        Hello,

        I have never heard of this happening to anyone else. Please send us your log and trace files from Help>Mail to Support and include this link in the email:
        http://www.ninjatrader-support.com/v...uote=1&p=54875

        ...and I will look into it further.
        BenNinjaTrader Customer Service

        Comment

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