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NT 8.0.13.1 Unhandled Exception and crash on startup

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    NT 8.0.13.1 Unhandled Exception and crash on startup

    I just downloaded and installed the latest release and I'm receiving this error on startup and then it crashes:

    2018-04-06 17:52:24:661|0|4|Unhandled exception: An internal error occurred during CSVM method execution.
    2018-04-06 17:52:24:786|2|4|Session Break (Version 8.0.13.1)

    I tried uninstalling old release, reboot, new install. Clearing workspace folder, and starting in safe mode but nothing has worked so far.

    #2
    Hello jackyd,


    Thank you for your post.


    Could you please send the log and trace from your platform to look further into this inquiry.


    To send me your log and trace files from within NinjaTrader. Go to Control Center-->Help-->Email Support in NinjaTrader. Put 'Att Shawn', in the subject field and enable 'Log and trace files'. Also, give a reference of this thread in the body of the email.


    We look forward to assisting you further.
    Shawn B.NinjaTrader Customer Service

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