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Stoped refresh data with demo account

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    Stoped refresh data with demo account

    Greetings. I catch some kindof bug with latest updating demo account log/pas. Dom and Market analyser shows nothing on valid contracts. But i can update latest chart details manually with "Reload all historical data. Not for real time ofc. Contracts are Cl,Ng,Es 9-19. Gc 12-19. I tryed restore and reset database but useless. And there is no any connection errors.

    Regards Thanks.
    Last edited by Nin6a; 08-07-2019, 02:27 AM.

    #2
    Hello Nin6a,

    Thank you for your note.

    Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S 2235747" in the subject line so I may investigate this matter further.
    • Open your NinjaTrader folder under Documents.
    • Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    • Send the 2 compressed folders as attachments to this email.
    • Once complete, you can delete these compressed folders.
    I look forward to your reply.
    Chris Sch.NinjaTrader Customer Service

    Comment


      #3
      Done. Thanks for quick responce.

      Comment


        #4
        Greetings! Guys, the same thing has happend again after updating new log/pass details. I have last version 7.0.1000.40 It conneting well but a don't see any market activity: Market Analyser/T&S/Dom are empty. Chart is seems to be freeze. But i can update chart status throught right click-> reload all historical data... once. I tryed to reset instrumens and repair DB
        but useless.

        Thanks!

        Example.

        http://prntscr.com/pgtzu2
        Last edited by Nin6a; 10-09-2019, 03:18 AM.

        Comment


          #5
          From the information you've provided, it sounds like you're connection is enabled for any real-time data. Contact your data provider and confirm your data subscriptions.

          Additionally, when you wrote in 09-19 contracts were still valid, but at this point all 09-19 contracts are expired.

          Please follow the instructions below to roll over the expiration date of a futures contract.
          • From within the NinjaTrader Control Center window select the menu Tools> Instrument Manager
          • Highlight the contract you wish to rollover on the left side of the Instrument Manager window
          • Press the '>' button (the instrument will disappear from the list)
          • Press the '<' button and the instrument should re-appear with the front-month expiration date
          • Select 'OK'
          • Select the updated contract in the Instrument drop-down menu within your currently opened windows (Charts, SuperDOMs, etc).
          I have provided a link below to our Help Guide that goes over rolling over a futures contract.To view contract rollover, expiry dates, and other trading events click the link below.
          Patrick G.NinjaTrader Customer Service

          Comment


            #6
            Contracts are still valid. It seems You was right about data provider cause today it working normal without any manupulations. False alarm... ))) Thanks whatever..))

            Comment

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