Stoped refresh data with demo account

[Nin6a]

Greetings. I catch some kindof bug with latest updating demo account log/pas. Dom and Market analyser shows nothing on valid contracts. But i can update latest chart details manually with "Reload all historical data. Not for real time ofc. Contracts are Cl,Ng,Es 9-19. Gc 12-19. I tryed restore and reset database but useless. And there is no any connection errors.

Regards Thanks.

[NinjaTrader_ChrisSch]

Hello Nin6a,

Thank you for your note.

Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S 2235747" in the subject line so I may investigate this matter further.

• Open your NinjaTrader folder under Documents.
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.

I look forward to your reply.

[Nin6a]

Done. Thanks for quick responce.

[Nin6a]

Greetings! Guys, the same thing has happend again after updating new log/pass details. I have last version 7.0.1000.40 It conneting well but a don't see any market activity: Market Analyser/T&S/Dom are empty. Chart is seems to be freeze. But i can update chart status throught right click-> reload all historical data... once. I tryed to reset instrumens and repair DB
but useless.

Thanks!

Example.

http://prntscr.com/pgtzu2

[NinjaTrader_PatrickG]

From the information you've provided, it sounds like you're connection is enabled for any real-time data. Contact your data provider and confirm your data subscriptions.

Additionally, when you wrote in 09-19 contracts were still valid, but at this point all 09-19 contracts are expired.

Please follow the instructions below to roll over the expiration date of a futures contract.

• From within the NinjaTrader Control Center window select the menu Tools> Instrument Manager
• Highlight the contract you wish to rollover on the left side of the Instrument Manager window
• Press the '>' button (the instrument will disappear from the list)
• Press the '<' button and the instrument should re-appear with the front-month expiration date
• Select 'OK'
• Select the updated contract in the Instrument drop-down menu within your currently opened windows (Charts, SuperDOMs, etc).

I have provided a link below to our Help Guide that goes over rolling over a futures contract.

• http://www.ninjatrader.com/support/h...es_contrac.htm

To view contract rollover, expiry dates, and other trading events click the link below.

• http://ninjatrader.com/blog/trade-desk-calendar/

[Nin6a]

Contracts are still valid. It seems You was right about data provider cause today it working normal without any manupulations. False alarm... ))) Thanks whatever..))