What should I do?
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NinjaTrader
Error Retrieving Data
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Error Retrieving Data
Yesterday my NT7 was working fine, but today I connected from another office and I'm not able to retrieve any data.
What should I do?
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Based on the screenshot, your NinjaTrader is having difficulty connecting to our servers. Our servers are not experiencing any downtime. I recommend the following steps (test for the issue after each step):- Restart NinjaTrader
- Restart your modem and (if applicable) router
- Restart your PC
- Clear your DNS
- Open the Command Prompt
- In the command prompt, run this command: ipconfig /flushdns
- If you are not already and the option is available to you, connect to the internet using an ethernet cable. Wireless connections are significantly more unreliable.
- Ensure exceptions have been added into any firewall/antivirus/backup programs for the Documents > "NinjaTrader 8" folder.
- If the above steps do not help, contact your ISP and let them know you are experiencing a highly unstable connection. An issue of connectivity may exist on their end.
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