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PC updated now nt8 in-op

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    PC updated now nt8 in-op

    Hello.
    I had turned off my pc and it had wanted an update, so I did update and turned it off.
    After(10hours later) I attempt to turn nt8 back on and it is asking for NT8 id. Then a whole series of errors. It gives me a sim account.
    Many indicators are not valid. etc.

    Note I am also this week using an older pc on the side which I have nt7 on using a topsteptrader license(HELP>LICENSE KEY). Though in the past this pc had my current license. Right now I checked it shows the TST license in my older pc so my primary pc should be fine.


    Can I send the log or have someone help assist me?

    #2
    Hello peregrine,

    Thank you for your note.

    Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S" in the subject line so I may investigate this matter further.

    * Open your NinjaTrader folder under Documents.
    * Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    * Send the 2 compressed folders as attachments to this email.
    * Once complete, you can delete these compressed folders.

    I look forward to your reply.
    Chris Sch.NinjaTrader Customer Service

    Comment


      #3
      I look forward to your reply


      I really do not have to pay a fee for all those licenses needing to be updated

      Comment

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