PC updated now nt8 in-op

[peregrine]

I look forward to your reply


I really do not have to pay a fee for all those licenses needing to be updated

[NinjaTrader_ChrisSch]

Hello peregrine,

Thank you for your note.

Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S" in the subject line so I may investigate this matter further.

* Open your NinjaTrader folder under Documents.
* Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
* Send the 2 compressed folders as attachments to this email.
* Once complete, you can delete these compressed folders.

I look forward to your reply.

[peregrine]

Hello.
I had turned off my pc and it had wanted an update, so I did update and turned it off.
After(10hours later) I attempt to turn nt8 back on and it is asking for NT8 id. Then a whole series of errors. It gives me a sim account.
Many indicators are not valid. etc.

Note I am also this week using an older pc on the side which I have nt7 on using a topsteptrader license(HELP>LICENSE KEY). Though in the past this pc had my current license. Right now I checked it shows the TST license in my older pc so my primary pc should be fine.


Can I send the log or have someone help assist me?