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My volume and tick data is not complete

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    My volume and tick data is not complete

    Hi, Im having a trouble with tick and volume data charts ;
    There is about 1 hour at the end of session missing, and this happens with ES and TF ( if I change to ZN, YM, or other the chart is complete ).
    I tried to repair db but this was useless....

    Any help ?

    PD : version of Ninja 6.5.1000.6 & zenfire data provider
    pmaglio
    NinjaTrader Ecosystem Vendor - The Indicator Store

    #2
    Hello,

    What time period are you missing? Can you provide a screen shot of what you are describing?

    Try right clicking the chart>Properties>Reset.
    Also, right click the chart>reload historical data.
    DenNinjaTrader Customer Service

    Comment


      #3
      I tried both options but i get the same results ( see picture )
      My local time is GMT-3 and I get data up to 16:24


      Note : About Chart setting, if in this chart i change instrument to YM i get the full day perfect....
      Attached Files
      pmaglio
      NinjaTrader Ecosystem Vendor - The Indicator Store

      Comment


        #4
        Hello,

        Enable the data box (5th icon from the right) and put your cursor over the gap so I can see the date etc. then send me a screen shot of this.
        DenNinjaTrader Customer Service

        Comment


          #5
          Originally posted by NinjaTrader_Ben View Post
          Hello,

          Enable the data box (5th icon from the right) and put your cursor over the gap so I can see the date etc. then send me a screen shot of this.
          Here are the screenshots of last yesterday's bar and first today's bar
          Attached Files
          pmaglio
          NinjaTrader Ecosystem Vendor - The Indicator Store

          Comment


            #6
            Hello,


            I get the same gap up. This is the data that is being streamed from you connectivity provider. There is nothing I can do about it. Gap's up do occur especially when the market opens.
            DenNinjaTrader Customer Service

            Comment


              #7
              Im having the same issue from several days ; in volume or ticks charts i have holes in data from yesterday's close to first minutes of today.
              Check 10,000 VB on ES.
              My broker ( using zenfire datafeed ) answer is :
              “Ninja is having trouble storing tick and volume data for ES since the volume has quadrupled. It reached the limits of the database and they are upgrading to a new infrastructure this week to accommodate it. They should have it again soon.”
              ... Is it true ?
              pmaglio
              NinjaTrader Ecosystem Vendor - The Indicator Store

              Comment


                #8
                Changes were made over a week ago to correct this issue.

                - Set your session start time/end time to 12:00 AM to 12:00
                - Right click in chart and select "Reload Historical Data"
                - Do you still get a gap?
                RayNinjaTrader Customer Service

                Comment


                  #9
                  I have the gap with your same parameters.
                  btw ; i checked with 2 friends and they have the same gap between yesterday's close and today....that's why i asked my broker....
                  pmaglio
                  NinjaTrader Ecosystem Vendor - The Indicator Store

                  Comment


                    #10
                    Can you post an image of what you are seeing? I have a 10,000 volume bar chart from Zen-Fire and all the data is there.
                    RayNinjaTrader Customer Service

                    Comment


                      #11
                      Here is a screenshot.
                      I have no time restrictions on the chart properties, and it happens all days with previous day data ( i can see overnight data of 2 previous days in this same chart, but not yesterday's )
                      Attached Files
                      pmaglio
                      NinjaTrader Ecosystem Vendor - The Indicator Store

                      Comment


                        #12
                        So if you right click in the chart and select "Reload Historical Data" do you get the same thing?
                        RayNinjaTrader Customer Service

                        Comment


                          #13
                          Yes, it is the same in my 2 trading PC's and 2 other friends living in different time zones told me they are having the same issue. ( But nobody cares about overnight data)
                          Is it not happening to you ?
                          pmaglio
                          NinjaTrader Ecosystem Vendor - The Indicator Store

                          Comment


                            #14
                            I get a different looking chart than you do. We will look into it. The data is there on the server, that is not the problem.
                            RayNinjaTrader Customer Service

                            Comment


                              #15
                              I just checked this thread because I to am having this problem with my tick charts.

                              I had been having this problem for the last few weeks and noticed that others had been having the same problems. I them noticed that we were notified that the issue had been fixed. I had no problems with this again for a while but I did notice it again today(Oct. 15th).

                              Extremely annoying when trading and relying upon Pivot Points/Support & Resistance levels that are calculated solely upon the previous days data.

                              insomniac

                              p.s. Another truly irritating annoyance is the fact that the SuperDOM is not keeping up with the days High/Lows.
                              Last edited by insomniac; 10-15-2008, 11:21 PM.

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