My volume and tick data is not complete

[pmaglio]

Hi, Im having a trouble with tick and volume data charts ;
There is about 1 hour at the end of session missing, and this happens with ES and TF ( if I change to ZN, YM, or other the chart is complete ).
I tried to repair db but this was useless....

Any help ?

PD : version of Ninja 6.5.1000.6 & zenfire data provider

[NinjaTrader_Ben]

Hello,

What time period are you missing? Can you provide a screen shot of what you are describing?

Try right clicking the chart>Properties>Reset.
Also, right click the chart>reload historical data.

[pmaglio]

I tried both options but i get the same results ( see picture )
My local time is GMT-3 and I get data up to 16:24


Note : About Chart setting, if in this chart i change instrument to YM i get the full day perfect....

[NinjaTrader_Ben]

Hello,

Enable the data box (5th icon from the right) and put your cursor over the gap so I can see the date etc. then send me a screen shot of this.

[pmaglio]

Hello,

Enable the data box (5th icon from the right) and put your cursor over the gap so I can see the date etc. then send me a screen shot of this.

Here are the screenshots of last yesterday's bar and first today's bar

[NinjaTrader_Ben]

Hello,


I get the same gap up. This is the data that is being streamed from you connectivity provider. There is nothing I can do about it. Gap's up do occur especially when the market opens.

[pmaglio]

Im having the same issue from several days ; in volume or ticks charts i have holes in data from yesterday's close to first minutes of today.
Check 10,000 VB on ES.
My broker ( using zenfire datafeed ) answer is :
“Ninja is having trouble storing tick and volume data for ES since the volume has quadrupled. It reached the limits of the database and they are upgrading to a new infrastructure this week to accommodate it. They should have it again soon.”
... Is it true ?

[NinjaTrader_Ray]

Changes were made over a week ago to correct this issue.

- Set your session start time/end time to 12:00 AM to 12:00
- Right click in chart and select "Reload Historical Data"
- Do you still get a gap?

[pmaglio]

I have the gap with your same parameters.
btw ; i checked with 2 friends and they have the same gap between yesterday's close and today....that's why i asked my broker....

[NinjaTrader_Ray]

Can you post an image of what you are seeing? I have a 10,000 volume bar chart from Zen-Fire and all the data is there.

[pmaglio]

Here is a screenshot.
I have no time restrictions on the chart properties, and it happens all days with previous day data ( i can see overnight data of 2 previous days in this same chart, but not yesterday's )

[NinjaTrader_Ray]

So if you right click in the chart and select "Reload Historical Data" do you get the same thing?

[pmaglio]

Yes, it is the same in my 2 trading PC's and 2 other friends living in different time zones told me they are having the same issue. ( But nobody cares about overnight data)
Is it not happening to you ?

[NinjaTrader_Ray]

I get a different looking chart than you do. We will look into it. The data is there on the server, that is not the problem.

[insomniac]

I just checked this thread because I to am having this problem with my tick charts.

I had been having this problem for the last few weeks and noticed that others had been having the same problems. I them noticed that we were notified that the issue had been fixed. I had no problems with this again for a while but I did notice it again today(Oct. 15th).

Extremely annoying when trading and relying upon Pivot Points/Support & Resistance levels that are calculated solely upon the previous days data.

insomniac

p.s. Another truly irritating annoyance is the fact that the SuperDOM is not keeping up with the days High/Lows.