Tick data missing

[meandthetrio]

I went to reload CL today and when I load a tick chart the data goes from 7AM to 3PM and does not show any data in between, all minute charts work but tick charts skip the entire day!?

[NinjaTrader_Heath]

Hello meandthetrip,

Thank you for your note.

To retrieve 24/7 data on a chart, please follow the directions below.

• Right click in your chart and select Data Series.
• In the Data Series menu, set the "Trading hours" property to 'Default 24/7', then click OK.

Please let us know if we may be of further assistance.

[Allen]

HI,
I am using NT7 and I have several charts, weekly, daily and minutes of NQ instrument on my monitor.
All of my charts are on a default 24/7 session template.
Why doesn't the weekly and daily show the low of the market which happened in after market hours around 7:15 pm Oct. 22. but the minutes charts does show that?
I tried almost everything, repaired and reset DB didn't help. It looks like weekly and daily charts shows the RTH only even if I use 24/7 or instrument setting as session template.

[NinjaTrader_Heath]

Hello Allen,

Thank you for your post.

The Daily and weekly bar types are defined by the session definition sent by your data provider and do not use the defined template in the chart settings, there is no way currently to change this in the platform. You'll need to use a 1440 Minute bar for daily data if you want to use the session template you've defined in your Data Series window.

Please let us know if you need any additional assistance.

[Allen]

I am using the 1440 minute bar for daily and i tried to use 10080 minute bar for weekly but didn't work.
Thank you for your help anyway.

[NinjaTrader_Heath]

Hello Allen,

Thank you for your reply.

If you would like any additional assistance please email us through the platform by going to Help > Email Support in the Control Center. Please reference this post in your message so we can properly assist you.

Thank you very much, please reach out to us if you need any additional assistance.