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problems with data and time

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    problems with data and time

    problems with data and time

    Hi, I opened my ninjatrader platform (latest version) and the Bar times indicator is set to zero. Do not count the time 00:00:00, but the most curious thing is that the data of the one minute chart mark me with an hour of delay (example: in the chart they mark the candle of prices the hour 13:10 and the real hour It's 14:10).

    I have uninstalled the program, I have returned to ask for a new password and user to rule out faults. But it is still the same.

    can you help me?

    Thank you very much

    #2
    Hello,

    Thank you for your post.

    Please follow the steps below to send your log and traces files to me so that I may look into what occurred. Please send them to platformsupport[at]ninjatrader[dot]com

    Open your NinjaTrader folder under My Documents.
    Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    Send the 2 compressed folders as attachments to this email.
    Once complete, you can delete these compressed folders.
    Thanks in advance; I look forward to resolving this item.
    Dennis E.NinjaTrader Customer Service

    Comment


      #3
      thank you very much I just sent you the information
      [email protected]
      subject of email log and trace
      everything started at 9:14 (Spanish time)

      a greeting

      Comment

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