problems with data and time

[2noxes]

problems with data and time

Hi, I opened my ninjatrader platform (latest version) and the Bar times indicator is set to zero. Do not count the time 00:00:00, but the most curious thing is that the data of the one minute chart mark me with an hour of delay (example: in the chart they mark the candle of prices the hour 13:10 and the real hour It's 14:10).

I have uninstalled the program, I have returned to ask for a new password and user to rule out faults. But it is still the same.

can you help me?

Thank you very much

[NinjaTrader_Dennis]

Hello,

Thank you for your post.

Please follow the steps below to send your log and traces files to me so that I may look into what occurred. Please send them to platformsupport[at]ninjatrader[dot]com

Open your NinjaTrader folder under My Documents.
Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
Send the 2 compressed folders as attachments to this email.
Once complete, you can delete these compressed folders.
Thanks in advance; I look forward to resolving this item.

[2noxes]

thank you very much I just sent you the information
[email protected]
subject of email log and trace
everything started at 9:14 (Spanish time)

a greeting