• If this is your first visit, you will have to register before you can post. To view messages, please scroll below and select the forum that you would like to visits. Questions? Be sure to check out the Forum FAQ.

Announcement

Collapse
No announcement yet.

Partner 728x90

Collapse

MES instrument feed has froze.

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    MES instrument feed has froze.

    This morning 11/13/2019 my feed to the MES instrument is frozen. MNQ is working fine.

    #2
    Rebooted Ninja and appears to have solved problem.

    Comment


      #3

      Hello,
      Thanks for posting.

      Please send me your log and trace files so that I may look into what occurred.

      You can do this by going to the Control Center-> Help-> Email Support

      Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

      Please reference the following ticket number in the body of the email: 2333372 ATTN Ryan
      Ryan S.NinjaTrader Customer Service

      Comment


        #4
        It happened again. I sent post through Ninja.

        Comment


          #5
          Did you receive a reply from us when you wrote in through the platform? I could not locate any information associated with this forum thread on our end. Please send an email to PlatformSupport[AT]NinjaTrader[DOT]com and include a link to this forum thread as well as "2333372 ATTN RyanS".

          Also, please follow the steps below to manually attach your log and trace files to your email so I may investigate this matter further.
          • Open Windows File Explorer (hotkey = Windows key + E) Then navigate to, "Documents" (sometimes called, "My Documents") > 'NinjaTrader 7' folder
          • Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
          • Send the 2 compressed folders as attachments to this email.
          • Once complete, you can delete these compressed folders
          Thanks in advance; I look forward to resolving this item.
          Patrick G.NinjaTrader Customer Service

          Comment

          Latest Posts

          Collapse

          Topics Statistics Last Post
          Started by Gav_G, Today, 02:12 PM
          2 responses
          3 views
          0 likes
          Last Post Gav_G
          by Gav_G
           
          Started by Gav_G, Today, 01:41 PM
          0 responses
          5 views
          0 likes
          Last Post Gav_G
          by Gav_G
           
          Started by kweiss, Today, 01:21 PM
          0 responses
          5 views
          0 likes
          Last Post kweiss
          by kweiss
           
          Started by digibob, Yesterday, 06:45 AM
          2 responses
          14 views
          0 likes
          Last Post NinjaTrader_ChrisL  
          Started by cutzpr, Today, 08:44 AM
          0 responses
          3 views
          0 likes
          Last Post cutzpr
          by cutzpr
           
          Working...
          X