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Partner 728x90

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MES instrument feed has froze.

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    MES instrument feed has froze.

    This morning 11/13/2019 my feed to the MES instrument is frozen. MNQ is working fine.

    #2
    Rebooted Ninja and appears to have solved problem.

    Comment


      #3

      Hello,
      Thanks for posting.

      Please send me your log and trace files so that I may look into what occurred.

      You can do this by going to the Control Center-> Help-> Email Support

      Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

      Please reference the following ticket number in the body of the email: 2333372 ATTN Ryan
      Ryan S.NinjaTrader Customer Service

      Comment


        #4
        It happened again. I sent post through Ninja.

        Comment


          #5
          Did you receive a reply from us when you wrote in through the platform? I could not locate any information associated with this forum thread on our end. Please send an email to PlatformSupport[AT]NinjaTrader[DOT]com and include a link to this forum thread as well as "2333372 ATTN RyanS".

          Also, please follow the steps below to manually attach your log and trace files to your email so I may investigate this matter further.
          • Open Windows File Explorer (hotkey = Windows key + E) Then navigate to, "Documents" (sometimes called, "My Documents") > 'NinjaTrader 7' folder
          • Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
          • Send the 2 compressed folders as attachments to this email.
          • Once complete, you can delete these compressed folders
          Thanks in advance; I look forward to resolving this item.
          Patrick G.NinjaTrader Customer Service

          Comment

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