Announcement
Collapse
No announcement yet.
Partner 728x90
Collapse
NinjaTrader
MES instrument feed has froze.
Collapse
X
-
Hello,
Thanks for posting.
Please send me your log and trace files so that I may look into what occurred.
You can do this by going to the Control Center-> Help-> Email Support
Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.
Please reference the following ticket number in the body of the email: 2333372 ATTN Ryan
Ryan S.NinjaTrader Customer Service
Comment
-
Did you receive a reply from us when you wrote in through the platform? I could not locate any information associated with this forum thread on our end. Please send an email to PlatformSupport[AT]NinjaTrader[DOT]com and include a link to this forum thread as well as "2333372 ATTN RyanS".
Also, please follow the steps below to manually attach your log and trace files to your email so I may investigate this matter further.- Open Windows File Explorer (hotkey = Windows key + E) Then navigate to, "Documents" (sometimes called, "My Documents") > 'NinjaTrader 7' folder
- Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
- Send the 2 compressed folders as attachments to this email.
- Once complete, you can delete these compressed folders
Comment
Latest Posts
Collapse
Topics | Statistics | Last Post | ||
---|---|---|---|---|
Started by Belfortbucks, Today, 09:29 PM
|
0 responses
3 views
0 likes
|
Last Post
by Belfortbucks
Today, 09:29 PM
|
||
Started by zstheorist, Today, 07:52 PM
|
0 responses
7 views
0 likes
|
Last Post
by zstheorist
Today, 07:52 PM
|
||
Started by pmachiraju, 11-01-2023, 04:46 AM
|
8 responses
150 views
0 likes
|
Last Post
by rehmans
Today, 06:44 PM
|
||
Started by mattbsea, Today, 05:44 PM
|
0 responses
6 views
0 likes
|
Last Post
by mattbsea
Today, 05:44 PM
|
||
Started by RideMe, 04-07-2024, 04:54 PM
|
6 responses
33 views
0 likes
|
Last Post
by RideMe
Today, 05:31 PM
|
Comment