• If this is your first visit, you will have to register before you can post. To view messages, please scroll below and select the forum that you would like to visits. Questions? Be sure to check out the Forum FAQ.

Announcement

Collapse
No announcement yet.

Partner 728x90

Collapse

MES instrument feed has froze.

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • NinjaTrader_PatrickG
    replied
    Did you receive a reply from us when you wrote in through the platform? I could not locate any information associated with this forum thread on our end. Please send an email to PlatformSupport[AT]NinjaTrader[DOT]com and include a link to this forum thread as well as "2333372 ATTN RyanS".

    Also, please follow the steps below to manually attach your log and trace files to your email so I may investigate this matter further.
    • Open Windows File Explorer (hotkey = Windows key + E) Then navigate to, "Documents" (sometimes called, "My Documents") > 'NinjaTrader 7' folder
    • Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    • Send the 2 compressed folders as attachments to this email.
    • Once complete, you can delete these compressed folders
    Thanks in advance; I look forward to resolving this item.

    Leave a comment:


  • wstovr
    replied
    It happened again. I sent post through Ninja.

    Leave a comment:


  • NinjaTrader_RyanS
    replied

    Hello,
    Thanks for posting.

    Please send me your log and trace files so that I may look into what occurred.

    You can do this by going to the Control Center-> Help-> Email Support

    Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

    Please reference the following ticket number in the body of the email: 2333372 ATTN Ryan

    Leave a comment:


  • wstovr
    replied
    Rebooted Ninja and appears to have solved problem.

    Leave a comment:


  • wstovr
    started a topic MES instrument feed has froze.

    MES instrument feed has froze.

    This morning 11/13/2019 my feed to the MES instrument is frozen. MNQ is working fine.

Latest Posts

Collapse

Topics Statistics Last Post
Started by futurestrader7, Today, 04:21 AM
2 responses
12 views
0 likes
Last Post futurestrader7  
Started by KJenkins56, Today, 05:21 AM
0 responses
4 views
0 likes
Last Post KJenkins56  
Started by elvapope5, Today, 04:48 AM
0 responses
7 views
0 likes
Last Post elvapope5  
Started by Fiocco, Today, 04:25 AM
0 responses
2 views
0 likes
Last Post Fiocco
by Fiocco
 
Started by martin2, Today, 02:41 AM
0 responses
8 views
0 likes
Last Post martin2
by martin2
 
Working...
X